IT Support Technician
Company: Nesco Resource
Location: Ashburn
Posted on: July 1, 2025
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Job Description:
Nesco is seeking an IT Support Technician to support an MSP
onsite in Ashburn, VA on a full-time basis. Role and
Responsibilities This position serves as the first point of contact
for customers seeking technical support through the Support
Operations Center. The ideal candidate will provide troubleshooting
assistance, escalate complex issues when necessary, and ensure
customer satisfaction by resolving IT-related problems efficiently.
Respond to technical support requests received via phone, email, or
customer portal. Diagnose and troubleshoot hardware, software, and
network-related issues . Escalate unresolved issues to Tier 2 and
Tier 3 support teams when necessary. Support network services such
as DNS, DHCP, and connectivity troubleshooting . Perform
workstation imaging, virus/malware removal, and routine system
maintenance . Participate in a weekly on-call rotation to provide
after-hours support. Maintain and update technical documentation
and knowledge base for reference. Skills and Qualifications 1-3
years of experience providing IT support in a Windows environment .
Experience with installing, configuring, and troubleshooting
various printer brands (preferred). Hands-on experience managing
Microsoft Office 365 and Office product suite . Strong knowledge of
Active Directory administration, Group Policy implementation, and
troubleshooting . Understanding of VoIP technologies , including
administration and troubleshooting. Experience with DNS and DHCP
troubleshooting . Familiarity with SaaS-based products and managing
customer licenses. Strong written and verbal communication skills
for effective customer interaction. Ability to work independently
and take initiative in a dynamic environment. Willingness to obtain
the following certifications within a designated timeframe after
onboarding: ITIL Foundation CompTIA A CompTIA Network CompTIA
Security Security and Compliance Requirements Maintain
confidentiality of sensitive information and adhere to data
protection policies. Follow security guidelines, privacy policies,
and acceptable use policies as outlined by company standards.
Commit to upholding security best practices and ensuring reliable
IT operations . This role is ideal for someone who is resourceful,
customer-focused, and eager to develop their technical expertise in
a fast-paced support environment. Nesco Resource offers a
comprehensive benefits package for our associates, which includes a
MEC (Minimum Essential Coverage) plan that encompasses Medical,
Vision, Dental, 401K, and EAP (Employee Assistance Program)
services. Nesco Resource provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws. com171 LI-KB1
Keywords: Nesco Resource, Sterling , IT Support Technician, IT / Software / Systems , Ashburn, Virginia
