Sr. Software Engineer, Application Administrator, Salesforce
Company: APEI
Location: Charles Town
Posted on: April 24, 2024
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Job Description:
Description Sr. Software Engineer, Application Administrator,
Salesforce
American Public Education, Inc. The Senior Software Engineer,
Application Administrator Salesforce is responsible for the
administration and support of the Salesforce environment at
American Public Education, Inc. (APEI), ensuring availability,
proper function, and access for the business. Salesforce is APEI's
primary customer engagement platform, comprised of Service Cloud,
Marketing Cloud, and various AppExchange apps, Omni-Channel, flows,
Bulk upload, GearSet, SQL and SOQL. The individual in this role
will lead and participate in system configuration, maintenance,
system enhancements, upgrades, creation of reports and dashboards,
end-user training, and data integrations. They will mentor and
assist support staff to ensure accurate and timely
diagnosis/resolution of application issues that impact workforce
productivity. They will also partner with development staff,
business analysts, and business leaders to identify, define,
analyze and implement changes and enhancements that meet business
requirements in a dynamic, fast-paced environment. The Sr.
Application Administrator Salesforce will deploy and maintain
custom solutions, extensions, workflows, and integrations. A solid
understanding of monitoring for performance, scalability and
troubleshooting applications on Salesforce and associated
applications. They will be working closely with Software Engineers
from requirements to post-production support, as needed. She/he may
lead, mentor, and assist other team members to ensure accurate and
timely diagnosis/resolution of application issues that impact user
productivity. This role will also partner with IT and Business team
members to identify, define, analyze and implement changes and
enhancements with high scalability, performance, and availability
in a dynamic, fast-paced, 24x7 environment. This position reports
to the Senior Manager, Software Engineering, CRM. The Senior,
Software Engineer, Application Administrator, Salesforce has no
direct or indirect reports. Responsibilities:
Requirements:
Education:
About Us: Online, on campus and in the workplace, we provide higher
education and training to our country's heroes - military service
members, veterans, nurses, government employees, and motivated
professionals that want to make a difference. American Public
Education, Inc. educates service-minded students, ranging from the
military, public service, federal agencies, and nursing
communities, through American Public University System (APUS),
Hondros College of Nursing (HCON), Rasmussen University and
Graduate School USA (GSUSA). It is the policy of American Public
Education, Inc. (APEI) to afford equal opportunity to all qualified
persons. We treat all qualified individuals equally as to their
recruitment, hiring, assignments, advancements, compensation, and
all other terms and conditions of employment. American Public
Education, Inc. does not discriminate on the basis of race, color,
religion, creed, sex, age, national origin, sexual orientation, or
physical, mental, or sensory disability, or any other
characteristic protected by law. Colorado, California, Washington
and NYC Pay Transparency Statement If you are a resident of
Colorado, California, Washington or New York City and this role is
available remotely, you may be eligible to receive additional
information about the compensation and benefits for this role,
which we will provide upon request. Please send an email to
Keywords: APEI, Sterling , Sr. Software Engineer, Application Administrator, Salesforce, IT / Software / Systems , Charles Town, Virginia
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