Field Service Engineer
Company: Thorlabs
Location: Sterling
Posted on: January 17, 2023
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Job Description:
The position is tasked with supporting a World Wide field
service strategy for the evolving life science product lines. The
position helps develop programs for after sales installation,
Preventive Maintenance and service contracts to support a growing
line of imaging systems, optical tweezers and ultrafast lasers. The
candidate must have a solid understanding of the life science
industry; optics and microscopy experience is preferred. The
position maybe field based.Essential Job Functions include the
following, but are not limited to:Install new systemsPerform
voluntary warranty related service at customer sitesImprove
internal and external service reportingExecute Preventive
Maintenance program for existing customersPromote service contracts
for customersDocument field service activitiesImprove customer
response timeAssist system installation and evaluation for
tradeshows QualificationsExperience:Minimum 5 years hands-on
experience aligning, maintaining and servicing optical equipment
including lasers and microscopes preferredPrior field service
experienceDirect customer relationship experience Education:BS in
Engineering Technology, EE, Biomedical Science, Physics or
equivalent. Technical school/military experience considered.
Specialized Knowledge and Skills:Proficient in Windows based PC
machine use, especially MS Office and other communication
tools.Ability to work independently, and ability to work in a team
environment and comply with high quality standards as well.Strong
communication and facilitation skills.Strong business
acumenUnderstanding of customer/marketplace and drivers that
influence customer behaviorStrong problem solving/analysis skills
related to field service Other:Must be willing to travel 75% of the
time Thorlabs values its diverse environment and is proud to be an
Equal Employment Opportunity/Affirmative Action employer. All
qualified individuals will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age or veteran status. Job descriptions are not
intended as and do not create employment contracts. The
organization maintains its status as an at-will employer. Employees
can be terminated for any reason not prohibited by law.
Keywords: Thorlabs, Sterling , Field Service Engineer, IT / Software / Systems , Sterling, Virginia
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