Technical Support Tech I

Company: Experis
Location: Sterling
Posted on: June 19, 2022

Job Description:

Technical Support Technician4-11 month contractOnsite in Sterling, VA Overview:Our high profile client in the eCommerce industry is seeking a Technical Support Technician for a 4-11 month contract assignment onsite in Sterling, VA. In this role, you will be assisting with a media replacement project, working with a ticketing system, doing media repair, drive placement, tech repairs and hands on repairs daily. This is a 4 month project with the potential for extension or conversion to a permanent role with this company.Responsibilities:

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision. Typically reports to a supervisor or manager.
• Primary job functions do not typically require exercising independent judgment.
• Site leads will give performance reviews and will reach out to staffing agenciesRequirements:
  • Associates in related field, computer science/ tech related
  • IT Background - Need technical experience
  • 0-3 years of experience in the field or field with transferrable skills
  • Someone who is able to pick up the information quickly
  • Go getter attitude

Keywords: Experis, Sterling , Technical Support Tech I, IT / Software / Systems , Sterling, Virginia