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Technical Analyst II

Company: HCA
Location: Sterling
Posted on: May 16, 2022

Job Description:

Introduction
Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Technical Analyst II opening with Stone Springs Hospital Center today and find out what it truly means to be a part of the HCA Healthcare team.
Benefits
At Stone Springs Hospital Center, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:


  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K(100% annual match - 3% to 9% of pay based on years of service)
  • Academic Assistance and Reimbursements for Tuition and Student Loans
  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • Home, Auto, and Pet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term & Long Term Disability coverage
  • Adoption Assistance
  • Legal Benefits and lots more!

    Learn more about Employee Benefits
    We are seeking a(an) Technical Analyst II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
    Job Summary and Qualifications
    The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
    What you will do in this role:

    • Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users
    • You will analyze and provide hands-on support for simple to moderate inquiries.
    • You will log and track problems; review problem tracking databases
    • Perform facility-based moves, adds, and changes (MACs), as needed
    • You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures

      Qualifications you will need

      • Bachelor's degree in information systems or a healthcare-related field is preferred
      • A minimum of three years of IT experience is required
      • A+ and Microsoft Product certifications are preferred
      • Valid state driver's license is required

        ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
        HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
        "Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
        Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
        Senior Vice President and Chief Nursing Executive
        If you find this opportunity compelling, we encourage you to apply for our Technical Analyst II opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!
        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
        Apply

Keywords: HCA, Sterling , Technical Analyst II, IT / Software / Systems , Sterling, Virginia

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