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Senior Software Engineer (Platform Support)

Company: ORBCOMM
Location: Sterling
Posted on: April 28, 2021

Job Description:

ORBCOMM is a leading global provider of industrial Internet of Things (IoT) and Machine-to-Machine (M2M) communication solutions that remotely track, monitor and control fixed and mobile assets. We are looking for a Platform Support Engineer to join our software product development team in Sterling, Virginia. The individual will be working in a small team dedicated to maintenance and enhancement of the newly launched ORBCOMM Platform and work closely with development and QA (Quality Assurance) teams across the organization.Roles & Responsibilities: Maintain and improve The ORBCOMM Platform, a microservices based modular Asset and Fleet Management application that has been launched in 2020.Perform hands-on fixes including development of code changes and configuring systems and applications. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.Evaluate documented resolutions and analyze trends for ways to prevent future problem recurrence. Deployment & Support Conduct research into and develop effective solutions for software application problems, incidents, or events with the goal of rapid and right first-time remediation efforts. --- Develop, implement, and provide proactive discovery activities so that user impacting events are limited, new applications deployments are successful, and code enhancements are executed with a high degree of success.Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Test fixes and perform post-resolution follow-ups to ensure problems have been resolved. Proactively look for opportunities to improve both production and development code (working with developers) by using code reviews and sharing problematic functionality. Apply diagnostic utilities to aid in troubleshooting. Manage and/or provide guidance to junior members of the team.Work closely with developers, QA team, customer support and product management on delivering and supporting our service.Requirements: College diploma or university degree in the field of computer science, information systems5 to 10 years equivalent work experience in the development and maintenance of software applicationsExperience with building and maintaining databases for queries and problem tracking. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Broad knowledge of programming languages and Web Application technologies HTML, CSS, C#. NET, C++, ASP, ASP. NETAngular, Kendo or ReactJS frameworks Able to develop and interpret technical documentation for training and end user procedures.The ability to absorb new ideas and concepts quickly. Good analytical and problem-solving abilities. The ability to effectively prioritize and execute tasks in a high-pressure environment. The ability to conduct research into software development and delivery concepts, as well as technical application issues. Strong customer service orientation. Excellent written, oral, interpersonal, and presentational skills. Experience working in a team-oriented, collaborative environment.Additional Strengths: Experience/strong interest in some of the following:--- Security--- Microservice architectures--- Amazon Web Services --- IoT--- Database Query Optimisation--- UX experienceAbout ORBCOMM Inc.ORBCOMM (Nasdaq: ORBC) is a global leader and innovator in the industrial Internet of Things, providing solutions that connect businesses to their assets to deliver increased visibility and operational efficiency. The company offers a broad set of asset monitoring and control solutions, including seamless satellite and cellular connectivity, unique hardware and powerful applications, all backed by end-to-end customer support, from installation to deployment to customer care. ORBCOMM has a diverse customer base including premier OEMs, solutions customers and channel partners spanning transportation, supply chain, warehousing and inventory, heavy equipment, maritime, natural resources, and government. For more information, visit You can also connect with ORBCOMM at, on Twitter at @ORBCOMM_Inc, at or at ORBCOMM, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill.If you are looking for a significant career opportunity and the chance to work for an established, successful and high growth company, ORBCOMM is the ideal place for you.We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.ORBCOMM is committed to providing accommodations for persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Keywords: ORBCOMM, Sterling , Senior Software Engineer (Platform Support), IT / Software / Systems , Sterling, Virginia

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