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Customer Technical Specialist (Junior) - Mission Support

Company: Peraton
Location: Sterling
Posted on: September 13, 2020

Job Description:

Job Description: Peraton is looking to fill a critical role for a Customer Technical Specialist II in our Sterling, VA office. In this role, the specialist will perform deployment, installation, support, and possible training of DOS Consular computer systems, hardware and software. Some task will include but will not be limited to; inventory current system, prepare new system for deployment, deliver and install new system ensuring functionality, and troubleshooting. What you'll do... * Provide deployment, installation, training and support on computer systems, hardware and software for designated customers and staff members. * Provide systems maintenance support including troubleshooting, problem analyses and assessments for hardware and software systems and assigned projects. * Make recommendations to new end users regarding methods and approaches for using new hardware and software. * Assure proper, clear, concise and complete technical guidance as technical installers and trainers. * Develop, organize and deliver technical training programs and related materials in support of customers. * Project manage customer deployments by assigning personnel and leading team. * Instruct participants in both classroom lectures and laboratory sessions. * Follow up to determine applicability of course material. You'd be a great fit if you have... * A Bachelor's degree or equivalent technical training, with 2 or more years of experience in installation, training and support on computer systems, hardware and software * 2+ years of experience working in any of the following environments -IT, Virtual Administration, Storage Administration, and/or Systems Deployment * 2+ years of experience working with Windows OS and server configuration * Experience working in a workstation deployment (installation/configuration) and OS migration, including Windows Deployment services (i.e. MDT, Windows PE, etc.) * 2+ years of experience working with Network Attached Storage and Virtual Server environments. * 2+ years of experience working with Microsoft Active Directory * 2+ years of experience working with Q/A troubleshooting hardware, software, and peripheral issues * Prior stand-up classroom instruction experience a must (lesson plans, procedures, reports, etc.) * Excellent communication skills (written and oral) and organization skills. * Familiarity with hardware quality assurance (QA) and troubleshooting * Proficiency in MS Office 2007 products (Word, Excel, and PowerPoint) or equivalent products. * The ability to work efficiently in a time-sensitive environment, both as part of a team and independently * The ability to occasionally work evening/overnight hours in order to accommodate users in other time zones It'd be even better if you... * Are familiar with the core consular applications: NIV, IVO & ACS * Have working knowledge of CST databases and workflow and CA hardware * Have experience with scripting languages (VBScript, Javascript, Powershell) * Have experience delivering technical training in classroom, lecture, and/or hands-on settings is a plus * Have intermediate proficiency in MS Office products (Word, Excel, and PowerPoint) or equivalent products * Have Department of State experience Physical Requirements: Travel deployments can require the individual to lift and move computer and other equipment of approximately 25 lbs in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded. Position may require bending, kneeling, or crawling to get to cables under and behind furniture. Local and long-distance travel for in-person, classroom-style training is required. Travel will be to State Department and vendor/contractor facilities in the Washington DC area, and possibly to Domestic U.S. cities and U.S. Overseas Foreign Posts. Solo travel to remote and/or dangerous overseas locations is a possibility. SECURITY CLEARANCE This position requires the candidate have a current/active interim secret or secret level security clearance. In order to obtain a clearance you need to be a US Citizen. What you'll get... * An immediately-vested 401(K) with employer matching * Rapid PTO accrual schedule with floating holidays * Comprehensive medical, dental, and vision coverage * Tuition assistance, financing, and refinancing * Paid maternity and paternity leave * Company-paid infertility treatments * Cross-training and professional development opportunities * The ability to influence major initiatives We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

Keywords: Peraton, Sterling , Customer Technical Specialist (Junior) - Mission Support, IT / Software / Systems , Sterling, Virginia

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