Company: Holiday Inn Washington Dulles Airport
Posted on: October 7, 2019
Overview This position is responsible for ensuring the restaurant,
lounge and room service operates effectively, including adherence
to all health regulations. Uses leadership skills to drive revenue,
maximize profit and ensure quality. Manages assigned
staff/departments to ensure achievement of overall financial
results, guest satisfaction and positive associate relations.
- Effective Operation of Restaurant/Outlets: Leads the staff to
restaurant and all outlets operate efficiently and business goals
are achieved. Attends appropriate meetings and communicates
effectively with all responsible staff to ensure guest and
associate needs are met.
- Guest Service: Accountable for guest satisfaction by ensuring
food and beverage service standards are met and guest needs are
responded to in a timely manner. Resolves guest complaints in
courteous and friendly manner, focusing on service recovery when
applicable. Works side by side with staff to train and model
appropriate guest service standards.
- People Management and Development: Responsible for
interviewing, hiring, coaching, and development of all associates.
Evaluates staff performance and takes appropriate corrective action
as needed to hold associates accountable. Motivates staff by
setting goals, providing ongoing feedback, and
rewarding/recognizing associates. Responsible for training all
associates and ensuring training records are maintained. Analyzes
quality issues, identifies training needs and ensures
implementation to improve results. Utilizes available resources and
adheres to B. F. Saul Company Hospitality Group training policies.
Ensures all company, brand, and department specific training
requirements are met.
- Financial Expectations: Accountable for achieving business
revenue goals by developing and implementing service programs.
Responsible for building and maintaining client relationships to
drive repeat business/customer referrals. Uses expertise to develop
and implement changes to restaurant/outlets based on sales and
guest comments. Responsible for operating within a set budget and
managing of expenses to achieve and maximize profit expectations.
Responsible for effective labor management through proper
scheduling, monitoring, and adjusting based on business needs and
the departmental budget. Follows B. F. Saul Company Hospitality
Group procurement guidelines and applies good business judgment.
Manages and maintains company assets to stay within budget
- Safety/Risk Management: Conducts routine inspections of
restaurant/outlets to maintain quality food and beverage standards
per B. F. Saul Company Hospitality Group, brand, local, state and
federal regulations. Ensures a clean and safe work environment, and
follows all B. F. Saul Company Hospitality Group procedures for
guest/team member incidents.
- Self/Workload Management: Responsible for effective
self/workload management. Demonstrates clear written and verbal
communication skills. Promotes collaboration and positive,
professional work environment. Attends all daily, weekly and/or
monthly department/hotel meetings to ensure proper
communication/planning occurs. Adheres to all B. F. Saul Company
Hospitality Group Standard Operating Procedures. Qualifications
REQUIRED SKILLS AND EXPERIENCE Education: College degree or
equivalent experience required. Serve Safe, TIPS or CARE beverage
service certification or the ability to obtain certification is
required. Experience/Knowledge/Skills/Abilities : Three+ years of
progressive restaurant or food and beverage experience required,
with a minimum of one year supervisory/management experience. Must
have the ability to communicate well with all levels within and
outside the organization, and be able to problem-solve with
associates and guests. Must be able to manage multiple priorities
in a fast-paced environment. Physical : Ability to lift, push and
pull up to 50 pounds on a regular basis throughout shift. Ability
to lift, transport, and connect a keg weighing up to 150 pounds an
occasional basis with assistance. Requires ability to work extended
hours based on business needs, with physically demanding
responsibilities such as walking, standing, carrying, and moving
throughout the shift. PREFERRED SKILLS AND EXPERIENCE
Experience/Knowledge/Skills/Abilities: Prefer 2+ years of
supervisory/management experience in a venue of similar brand,
volume and reputation for focus on guest satisfaction. EEO AA
Keywords: Holiday Inn Washington Dulles Airport, Sterling , Restaurant Manager, Hospitality & Tourism , Sterling, Virginia
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