SterlingVARecruiter Since 2001
the smart solution for Sterling jobs

Restaurant Manager

Company: Holiday Inn Washington Dulles Airport
Location: Sterling
Posted on: October 7, 2019

Job Description:

Overview This position is responsible for ensuring the restaurant, lounge and room service operates effectively, including adherence to all health regulations. Uses leadership skills to drive revenue, maximize profit and ensure quality. Manages assigned staff/departments to ensure achievement of overall financial results, guest satisfaction and positive associate relations. Responsibilities:

  • Effective Operation of Restaurant/Outlets: Leads the staff to restaurant and all outlets operate efficiently and business goals are achieved. Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and associate needs are met.
  • Guest Service: Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner. Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards.
  • People Management and Development: Responsible for interviewing, hiring, coaching, and development of all associates. Evaluates staff performance and takes appropriate corrective action as needed to hold associates accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing associates. Responsible for training all associates and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Ensures all company, brand, and department specific training requirements are met.
  • Financial Expectations: Accountable for achieving business revenue goals by developing and implementing service programs. Responsible for building and maintaining client relationships to drive repeat business/customer referrals. Uses expertise to develop and implement changes to restaurant/outlets based on sales and guest comments. Responsible for operating within a set budget and managing of expenses to achieve and maximize profit expectations. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Manages and maintains company assets to stay within budget guidelines.
  • Safety/Risk Management: Conducts routine inspections of restaurant/outlets to maintain quality food and beverage standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
  • Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures. Qualifications REQUIRED SKILLS AND EXPERIENCE Education: College degree or equivalent experience required. Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required. Experience/Knowledge/Skills/Abilities : Three+ years of progressive restaurant or food and beverage experience required, with a minimum of one year supervisory/management experience. Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with associates and guests. Must be able to manage multiple priorities in a fast-paced environment. Physical : Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift. Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance. Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and moving throughout the shift. PREFERRED SKILLS AND EXPERIENCE Experience/Knowledge/Skills/Abilities: Prefer 2+ years of supervisory/management experience in a venue of similar brand, volume and reputation for focus on guest satisfaction. EEO AA M/F/Vet/Disabled PI114215540

Keywords: Holiday Inn Washington Dulles Airport, Sterling , Restaurant Manager, Hospitality & Tourism , Sterling, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Amazon Holiday Delivery Driver - Essex
Description: Amazon Holiday Delivery Driver Shifts: Early Morning, Day, Evening, Weekend Location: Fort Collins / Loveland Job opportunities vary by location. We update postings
Company: Amazon
Location: Essex
Posted on: 10/22/2019

Shift Supervisor
Description: This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's
Company: Wendy's
Location: Glen Burnie
Posted on: 10/22/2019

Clinical Customer Service Coordinator Pediatrics - Bloomberg 10N
Description: CLINICAL CUSTOMER SERVICE COORDINATOR PEDIATRICS - BLOOMBERG 10N br br Requisition : 197095 br Location: Johns Hopkins Hospital, Baltimore, MD 21201 br Category: Clerical and Administrative Support (more...)
Company: Johns Hopkins Hospital
Location: Baltimore
Posted on: 10/22/2019


Shift Supervisor
Description: This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's
Company: Wendy's
Location: Bel Air
Posted on: 10/22/2019

Full-Time Delivery Driver
Description: Job Descriptionrichtext'' id ''jid0:portId:jid72jid0:portId:jid72 00NF000000CFqt6 div'' Amazon Holiday Delivery Driver Shifts: Early Morning, Day, Evening, Weekend
Company: Amazon Workforce Staffing
Location: Millersville
Posted on: 10/22/2019

Customer Service Assistant
Description: Looking for a Service Assistant Customer Service for our Service Department. Must be skilled with MS Office prioritization, and have a can-do attitude. Great company and work environment GENERAL RESPONSIBILITIES:--Interact (more...)
Company: BYK Additives & Instruments
Location: Columbia
Posted on: 10/22/2019

Kitchen Designer/Outside Sales
Description: St. Michaels Fine Woodworking and Cabinetry is made up of a small team that is focused on delivering customer service and products that deliver excellent
Company: St. Michaels Fine Woodworking and Cabinetry, LLC
Location: Arlington
Posted on: 10/22/2019

Postmates Delivery Driver (Make Your Own Schedule)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Cheltenham
Posted on: 10/22/2019

Assistant Store (Caf-) Leader
Description: Argo Tea is quickly becoming a household name, with over 50 locations across the US and internationally, since opening our first cafe in 2003. Recognized in a New York Times feature article as a distinctive (more...)
Company: Argo Tea
Location: Fairfax
Posted on: 10/22/2019

Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Middle River
Posted on: 10/22/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Sterling RSS job feeds