To-Go Server PM O'Malley's Pub - Holiday Inn Dulles - starting at $11/hour - $600 Stay on
Company: HOLIDAY INN DULLES
Location: Sterling
Posted on: January 22, 2023
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Job Description:
B. F. Saul Company Hospitality Group is a subsidiary of the
largest private real estate company in the Washington, D.C. area,
and has been in operation for over 130 years. The Hospitality Group
operates a portfolio of more than 20 business class hotels with top
brands from Intercontinental Hotel Groups, Marriott International,
Hilton, and Best Western Hotels: along with The Watermark Hotel,
The Hay-Adams Hotel, and Perch Putt. These properties are operated
by a team of more than 1,000 enthusiastic hospitality
professionals!
This position is responsible for preparing and serving, delivery,
pick up and To-Go food and beverages orders. They will package
ordered items in an efficient, careful manner and in a friendly,
courteous, and professional manner. Adheres to all health
regulations and local liquor laws. Delivers exceptional guest
service and promptness to guests while packaging, placing,
delivering, or picking up food from the To-Go pickup point. Follows
B. F. Saul Company Hospitality Group and brand standards of quality
to ensure guest satisfaction.
Responsibilities
-Guest Service: Anticipates and responds to guests in a friendly,
positive, and timely manner. Provides the highest quality service
and establishes appropriate rapport with all guests. Understands
and follows B. F. Saul Company Hospitality Group guest service
recovery program and suggests ideas and responds to feedback to
maximize guest satisfaction scores.
-Serving Duties: Listens attentively, takes orders accurately, and
uses proper packaging and/or serving techniques relating to
service. Knowledgeable about specials and promotions and actively
up-sells menu items to maximize revenue potential. Adheres to all
health regulations and local liquor laws. Follows all B. F. Saul
Company Hospitality Group cash handling/POS procedures.
-Side Work: Completes all required side work including but not
limited to: cleaning restaurant, server stations, coffee stations,
room service trays and coolers; vacuuming, trash removal, and
stocking of supplies.
-Helps control expenses: Follows B. F. Saul Company Hospitality
Group procedures when handling cash and processing financial
transactions. Responsible for proper use of all equipment and
adheres to cost controls to reduce expenses and waste.
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-Works Safely: Dispenses/delivers food and beverages and maintains
a clean and safe work area in accordance with B. F. Saul Company
Hospitality Group, local, state, and federal regulations. Follows
all B. F. Saul Company Hospitality Group procedures for
guest/associate incidents. Knowledgeable of hotel emergency
procedures.
-Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. Adheres to B. F.
Saul Company Hospitality Group attendance policy,
grooming/appearance standards, general work rules and department
procedures. Attends all required department and hotel meetings.
-Works collaboratively with all others: Assists in the restaurant,
takes to-go orders, delivers orders to the To-Go pickup point,
assists bartender, answers phones, walks food and beverage orders,
and seats guests. Works as a team player in meeting guest needs,
and actively contributes to the efforts of other departments when
necessary. Completes all assigned duties within or outside the
normal scope of responsibilities. Qualifications
-Education: High school diploma/GED or equivalent experience
required.
-Experience/Knowledge/Skills/Abilities: TIPS or CARE beverage
service certification desired, or the ability to obtain
certification is required. Having one or more years of previous
guest service experience is preferred. Must have demonstrated
exemplary customer service, attention to detail, and ability to
perform job duties in a repetitious and fast paced environment.
Must be able to be able to constantly be walking while prepping and
delivering food and beverage orders. Must have the ability to
speak, understand, and write English and basic computer knowledge
(Point of Sales, POS) to meet guest's needs.
-Physical: Ability to lift, push and pull up to 50 pounds on a
regular basis throughout shift. Requires ability to complete
physically demanding responsibilities such as walking, standing,
carrying, and lifting continuously throughout the shift.
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
professionals.
Equal Opportunity Employer/Veterans/Disabled
PI201156871
Keywords: HOLIDAY INN DULLES, Sterling , To-Go Server PM O'Malley's Pub - Holiday Inn Dulles - starting at $11/hour - $600 Stay on, Hospitality & Tourism , Sterling, Virginia
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