Restaurant Server PM O'Malley's Pub - Holiday Inn Dulles - starting at $11/hour - $600 Sta
Company: HOLIDAY INN DULLES
Location: Sterling
Posted on: January 15, 2023
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Job Description:
B. F. Saul Company Hospitality Group is a subsidiary of the
largest private real estate company in the Washington, D.C. area,
and has been in operation for over 130 years. The Hospitality Group
operates a portfolio of more than 20 business class hotels with top
brands from Intercontinental Hotel Groups, Marriott International,
Hilton, and Best Western Hotels: along with The Watermark Hotel,
The Hay-Adams Hotel, and Perch Putt. These properties are operated
by a team of more than 1,000 enthusiastic hospitality
professionals!
This position is responsible for preparing and serving food and
beverages to guests in a friendly, courteous, and professional
manner. Adheres to all health regulations and local liquor laws.
Ensures exceptional guest service and creates an inviting
atmosphere. Follows B. F. Saul Company Hospitality Group and brand
standards of quality to ensure guest satisfaction.
Responsibilities:
- Guest Service: Anticipates and responds to guests in a friendly,
positive and timely manner. Provides the highest quality service
and establishes appropriate rapport with all guests. Understands
and follows B. F. Saul Company Hospitality Group guest service
recovery program, and suggests ideas and responds to feedback to
maximize guest satisfaction scores.
- Serving Duties: Listens attentively, takes orders accurately, and
uses proper serving techniques. Knowledgeable about specials and
promotions and actively up-sells menu items to maximize revenue
potential. Adheres to all health regulations and local liquor laws.
Follows all B. F. Saul Company Hospitality Group cash handling/POS
procedures.
- Side Work: Completes all required side work including but not
limited to: cleaning restaurant, server stations, coffee stations,
and coolers; vacuuming, trash removal, and stocking of
supplies.
- Helps control expenses: Follows B. F. Saul Company Hospitality
Group procedures when handling cash and processing financial
transactions. Responsible for proper use of all equipment and
adheres to cost controls to reduce expenses and waste.
- Works Safely: Dispenses/serves food and beverages and maintains a
clean and safe work area in accordance with B. F. Saul Company
Hospitality Group, local, state, and federal regulations. Follows
all B. F. Saul Company Hospitality Group procedures for
guest/associate incidents. Knowledgeable of hotel emergency
procedures.
- Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. Adheres to B. F.
Saul Company Hospitality Group attendance policy,
grooming/appearance standards, general work rules and department
procedures. Attends all required department and hotel meetings.
- Works collaboratively with all others: Takes room service orders,
assists bartender, and works as a team player to ensure all guest
needs are met. Works as a team player in meeting guest needs, and
actively contributes to the efforts of other departments when
necessary. Completes all assigned duties within or outside the
normal scope of responsibilities. Required Skills and
Experience:
- High school diploma/GED or equivalent experience required.
- TIPS or CARE beverage service certification desired, or the
ability to obtain certification is required.
- Must have one or more years of previous guest service
experience.
- Must have demonstrated exemplary customer service, attention to
detail, and ability to perform job duties in a repetitious and fast
paced environment.
- Must have the ability to speak, understand, and write English in
order to meet guest's needs.
- Ability to lift, push and pull up to 50 pounds on a regular basis
throughout shift.
- Requires ability to complete physically demanding
responsibilities such as walking, standing, carrying, and lifting
continuously throughout the shift.
- Prefer one or more years of previous serving experience in a
fast-paced restaurant environment. EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
professionals.
Equal Opportunity Employer/Veterans/Disabled
PI200641321
Keywords: HOLIDAY INN DULLES, Sterling , Restaurant Server PM O'Malley's Pub - Holiday Inn Dulles - starting at $11/hour - $600 Sta, Hospitality & Tourism , Sterling, Virginia
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