Guest Service Supervisor - Best Western - Starting at $19/hour
Company: B. F. Saul Company Hospitality Group
Location: Sterling
Posted on: November 20, 2022
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Job Description:
B. F. Saul Company Hospitality Group is a subsidiary of the
largest private real estate company in the Washington, D.C. area,
and has been in operation for over 130 years. The Hospitality Group
operates a portfolio of more than 20 business class hotels with top
brands from Intercontinental Hotel Groups, Marriott International,
Hilton, and Best Western Hotels: along with The Watermark Hotel,
The Hay-Adams Hotel, and Perch Putt. These properties are operated
by a team of more than 1,000 enthusiastic hospitality
professionals!
This position is responsible for ensuring outstanding guest service
and effective operations of the front desk. Uses leadership skills
to drive revenue, maximize profit and ensure quality. Effective
management of assigned staff to ensure guest satisfaction, positive
team member relations and achievement of overall financial
results.
Responsibilities:
- Guest Service: Accountable for guest satisfaction by ensuring
service standards are met and guests' needs and concerns are
responded to in a timely manner with a focus on service recovery
when applicable. Works side by side with staff to train and model
appropriate guest service standards. Responsible for holding staff
members accountable for anticipating needs and exceeding guest
expectations. Achieves business revenue goals by developing and
implementing creative service programs designed to increase guest
satisfaction.
- Financial Results and Cost Control: Responsible for management of
expenses to maximize hotel profitability. Responsible for effective
labor management through proper scheduling, monitoring, and
adjusting based on business needs. Seeks and implements cost saving
measures and efficient purchasing strategies in order to
meet/exceed budget for expenses. Follows B. F. Saul Company
Hospitality Group procurement guidelines and applies good business
judgment. Assists with the preparation and management of the
department budget. Manages and maintains company assets to stay
within budget guidelines and prolong the life of company resources.
Uses expertise to advise and implement changes to front desk
operations as needed, while maximizing revenue and occupancy.
- People Management and Training: Responsible for evaluating staff
performance and takes appropriate corrective action as needed to
hold team members accountable. Motivates staff by setting goals,
providing ongoing feedback, and rewarding/recognizing team members.
Responsible for interviewing, hiring, coaching, and development of
all team members. Responsible for all required training for
department team members and ensuring training records are
maintained. Analyzes quality issues, identifies training needs and
ensures implementation to improve results. Utilizes available
resources and adheres to Hampton Inn training policies. Promotes
collaboration and positive, professional work environment.
- Self/Workload Management: Attends all daily, weekly and/or
monthly department/hotel meetings to ensure proper
communication/planning occurs. Responsible for all front desk
initatives. Must have high attention to detail, good communication
skills and leadership ability. Must have excellent organization
skills, a high degree of creativity to facilitate efficient problem
solving. Must be able to manage multiple priorities and work in an
environment with frequent interruptions and tight deadlines Adheres
to all B. F. Saul Company Hospitality Group Standard Operating
Procedures.
- Safety/Risk Management: Conduct routine inspections of front desk
operations to maintain standards per B. F. Saul Company Hospitality
Group, local, state and federal regulations. Ensures a clean and
safe work environment, and follows all B. F. Saul Company
Hospitality Group procedures for guest/team member incidents.
Required Skills and Experience:
- High school diploma or GED required.
- 1+ years prior guest service experience required preferably in a
hospitality setting. Excellent verbal communication skills needed.
Attention to detail, customer focused and the ability to perform
job duties in a fast paced environment.
- Ability to lift, push and pull up to 75 pounds on an occasional
basis. EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
professionals.
Equal Opportunity Employer/Veterans/Disabled
PI195429878
Keywords: B. F. Saul Company Hospitality Group, Sterling , Guest Service Supervisor - Best Western - Starting at $19/hour, Hospitality & Tourism , Sterling, Virginia
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