PM Housekeeping Supervisor - Holiday Inn Dulles - Starting at $18.50/hour
Company: HOLIDAY INN DULLES
Posted on: September 23, 2022
B. F. Saul Company Hospitality Group is a subsidiary of the
largest private real estate company in the Washington, D.C. area,
and has been in operation for over 130 years. The Hospitality Group
operates a portfolio of more than 20 business class hotels with top
brands from Intercontinental Hotel Groups, Marriott International,
Hilton, and Best Western Hotels: along with The Watermark Hotel,
The Hay-Adams Hotel, and Perch Putt. These properties are operated
by a team of more than 1,000 enthusiastic hospitality
This position is responsible to supervise, train and inspect the
performance of assigned Room Attendants, Housepersons', and Lobby
Attendants, ensuring that all procedures are completed to the
hotel's standards. Assist where necessary to ensure optimum service
to guests Effective management of assigned staff to ensure
achievement of overall financial results, guest satisfaction and
positive team member relations.
Guest Service: Accountable for guest satisfaction by leading the
housekeeping team; assigning, inspecting, recording housekeeping
actions in all areas of the hotel. Timely respond to guest concerns
or requests in courteous and friendly manner, focuses on service
recovery when applicable. Works side by side with staff to train
and model appropriate guest service standards. Achieves goals by
developing and implementing service programs within the
housekeeping department designed to increase guest
Safety/Risk Management: Conducts routine inspections of
housekeeping operations to maintain standards per B. F. Saul
Company Hospitality Group, local, state and federal regulations.
Keep all information up to date in Material Safety Data Sheets to
ensure proper procedures when using chemicals. Ensures a clean and
safe work environment, and follows all B. F. Saul Company
Hospitality Group procedures for guest/team member incidents.
Associate Management and Development: Responsible for directing
staff performance; take appropriate corrective action as needed to
hold team members accountable. Motivates staff by setting goals,
providing ongoing feedback, and rewarding/recognizing team members.
Assist with coaching, and development of all team members. Assist
with required training for department team members and ensuring
training records are maintained. Analyzes quality issues,
identifies training needs and ensures implementation to improve
results. Utilizes available resources and adheres to B. F. Saul
Company Hospitality Group training policies. Promotes collaboration
and positive, professional work environment.
Self/Workload Management: Attends all daily, weekly and/or monthly
department/hotel meetings to ensure proper communication/planning
occurs. Uses expertise to advise and implement changes to
housekeeping operations as needed Assist with housekeeping/laundry
initiatives and meeting productivity standards at the hotel level.
Must have high attention to detail, good communication skills,
leadership ability and excellent problem solving skills. Must have
excellent organization skills, a high degree of creativity to
facilitate efficient problem solving. Must be able to manage
multiple priorities and work in an environment with frequent
interruptions and tight deadlines Adheres to all B. F. Saul Company
Hospitality Group Standard Operating Procedures.
-Education: High school diploma or GED preferred.
-Experience/Knowledge/Skills/Abilities: Minimum 1 year housekeeping
experience preferred. Must be detail oriented, have ability to
communicate well with all levels within and outside the
organization, and be able to problem-solve with team members and
guests. Must be able to manage multiple priorities in a fast-paced
environment. Bi-lingual ability preferred.
-Physical: Ability to lift, push, pull up to 75 pounds on a regular
basis throughout shift. Significant bending required.
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
Equal Opportunity Employer/Veterans/Disabled
Keywords: HOLIDAY INN DULLES, Sterling , PM Housekeeping Supervisor - Holiday Inn Dulles - Starting at $18.50/hour, Hospitality & Tourism , Sterling, Virginia
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