Reservations Coordinator - Holiday Inn Dulles
Company: HOLIDAY INN DULLES
Location: Sterling
Posted on: August 7, 2022
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Job Description:
B. F. Saul Company Hospitality Group is a subsidiary of the
largest private real estate company in the Washington, D.C. area,
and has been in operation for over 130 years. The Hospitality Group
operates a portfolio of more than 20 business class hotels with top
brands from Intercontinental Hotel Groups, Marriott International,
Hilton, and Best Western Hotels: along with The Watermark Hotel,
The Hay-Adams Hotel, and Perch Putt. These properties are operated
by a team of more than 1,000 enthusiastic hospitality
professionals!
This position is responsible for maximize total sales and revenue
penetration, RevPar index growth, meet and exceed individual and
team goals as it relates to budget through proper management of
inventories through proper entering of group blocks and managing
cutoff dates.
Responsibilities:
-Reservations Coordinator:
-Answer all calls, internal and external, in a quick, courteous and
professional manner
-Answer all reservations inquiries from email and phone
-Enter all reservations in the Opera Management System
-File work accurately
-Learn and follow different procedures for the various reservation
sources such as individual call-in, group, GDS, Booking.com,
Quikbook, Expedia, and Sales office.
-Check room availability periodically
-Build and enter all group and airline/contract blocks and rooming
lists and create personalized group websites and web link as
needed.
-Monitor cut-off dates, release unused blocked rooms in a timely
manner and control all reservations against the blocks built
-Communicating with Sales Managers and front desk on status of
group information (i.e. resume/staff meeting)
-Maintain good relationships with general managers, sales leaders
and corporate team members.
-Review any duplicate & invalid credit card reservations with the
FD team
-Maintain good relations with all guests and know and implement
procedures for giving special attention to VIPs.
-Communicate all inventory levels to help the overall strategy of
the hotel to maximize RevPAR and hotel goals and monitor room type
availability daily.
-Financial Results and Cost Control: Follows proper selling
techniques and ensures strategies are utilized to maximize room
revenues. Monitors room availability, follows restrictions, and all
booking policies and procedures. Drives sales and maximizes revenue
by up-selling rooms and amenities. B. F. Saul Company Hospitality
Group procedures when handling cash and processing financial
transactions. Responsible for proper use of all equipment and
adheres to cost controls to reduce expenses and waste.
-Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. Adheres to B. F.
Saul Company Hospitality Group general work rules and department
procedures. Attends all required department and hotel meetings.
-Safety/Risk Management: Maintains a clean and safe work area in
compliance with B. F. Saul Company Hospitality Group, brand, local,
state and federal regulations. Follows all B. F. Saul Company
Hospitality Group procedures for guest/team member incidents.
Knowledgeable of hotel emergency procedures.Qualifications:
-Education: High school diploma or GED required.
-Experience/Knowledge/Skills/Abilities: 1+ years prior guest
service experience required preferably in a hospitality setting.
Excellent verbal communication skills needed. Attention to detail,
customer focused and the ability to perform job duties in a fast
paced environment.
-Physical: Ability to lift, push and pull up to 75 pounds on an
occasional basis.
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
professionals.
Equal Opportunity Employer/Veterans/Disabled
PI179642595
Keywords: HOLIDAY INN DULLES, Sterling , Reservations Coordinator - Holiday Inn Dulles, Hospitality & Tourism , Sterling, Virginia
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