B. F. Saul Company Hospitality Group is a subsidiary of the
largest private real estate company in the Washington, D.C. area,
and has been in operation for over 130 years. The Hospitality Group
operates a portfolio of more than 20 business class hotels with top
brands from Intercontinental Hotel Groups, Marriott International,
Hilton, and Best Western Hotels: along with The Watermark Hotel,
The Hay-Adams Hotel, and Perch Putt. These properties are operated
by a team of more than 1,000 enthusiastic hospitality
This position is responsible for balancing and closing previous
business day and completing daily financial reports. This position
successfully manages person in charge duties during the overnight
shift, including showing sound judgment in making independent
decisions and ensuring security protocols are being followed.
Assists guests in a friendly, professional and timely manner, while
following B. F. Saul Company Hospitality Group high standards of
quality to ensure guest satisfaction.
- Guest Service: Performs the manager-on-duty role during 3rd
shift. Anticipates and responds to guests in a friendly and
positive manner. Responsible for providing the highest level of
service. Process check-ins and check-outs, verify billing, create
reservations, and process special requests. Assists guests by
having knowledge of hotel property, local attractions, and hours of
operation of hotel outlets and services. Ability to work
independently or in a team in meeting guests needs, and actively
contributes to the efforts of other departments when necessary.
Understands and follows B. F. Saul Company Hospitality Group guest
service recovery program.
- Audit: Accountable for accurately balancing all revenue sources
and completing daily financial reports. Process no-show
reservations, prepare financial reports for managerial review.
Close the financial day for the hotel.
- Financial Results and Cost Control: Follows proper selling
techniques and ensures strategies are utilized to maximize room
revenues. Monitors room availability, follows restrictions, and all
booking policies and procedures. Drives sales and maximizes revenue
by up-selling rooms and amenities. B. F. Saul Company Hospitality
Group procedures when handling cash and processing financial
transactions. Responsible for proper use of all equipment and
adheres to cost controls to reduce expenses and waste.
- Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. After completing
financial tasks, works on assigned additional projects, stocking
supplies and assisting other over-night staff as needed. Adheres to
B. F. Saul Company Hospitality Group general work rules and
department procedures. Attends all required department and hotel
- Safety/Risk Management: Maintains a clean and safe work area in
compliance with B. F. Saul Company Hospitality Group brand, local,
state and federal regulations. Follows all B. F. Saul Company
Hospitality Group procedures for guest/associate incidents.
Knowledgeable of hotel emergency procedures.Required Skills and
- High school diploma or GED required.
- 2+ years prior guest service experience required, preferably in a
- Prior night audit or accounting experience preferred. Excellent
computer knowledge and communication skills needed. Attention to
detail, customer focused and the ability to perform job duties in a
fast paced environment. Ability to lift, push and pull up to 75
pounds on an occasional basis. EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
Equal Opportunity Employer/Veterans/Disabled