Guest Service & Sales Representative/Night Auditor
Company: HOLIDAY INN DULLES
Location: Sterling
Posted on: June 21, 2022
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Job Description:
B. F. Saul Company Hospitality Group is the hospitality
subsidiary of the largest, private real estate and banking concern
located in the Washington, D.C. area. Utilizing time proven
investment principles, quality operations, focused management, and
a true commitment to our team members, the organization has built a
positive history of success that spans over 125+ years.
The Hospitality Group operates a portfolio of business class hotels
that are branded under agreements with Intercontinental Hotel
Groups, Marriott International, Leading Hotels of the World, Best
Western Hotels & Resorts and Hilton Hotels & Resorts. The
properties are fully owned by the B. F. Saul Organization, and we
employ a team of nearly 1,400 enthusiastic hospitality
professionals!
This position is responsible for anticipating guest needs,
exceeding expectations and implementing creative solutions to
provide exceptional service. This position is responsible for
processing check-ins/outs, and assisting guests with reservations
and requests in a friendly, professional and timely manner, while
following B. F. Saul Company Hospitality Group high standards of
quality to ensure guest satisfaction.
Responsibilities:
-Guest Service: Anticipates and responds to guests in a friendly
and positive manner. Responsible for providing the highest level of
service. Process check-ins and check-outs, verify billing, create
reservations, and process special requests. Assists guests by
having knowledge of hotel property, local attractions, and hours of
operation of hotel outlets and services. Works as a team player in
meeting guests needs, and actively contributes to the efforts of
other departments when necessary. Understands and follows B. F.
Saul Company Hospitality Group guest service recovery program.
-Financial Results and Cost Control: Follows proper selling
techniques and ensures strategies are utilized to maximize room
revenues. Monitors room availability, follows restrictions, and all
booking policies and procedures. Drives sales and maximizes revenue
by up-selling rooms and amenities. B. F. Saul Company Hospitality
Group procedures when handling cash and processing financial
transactions. Responsible for proper use of all equipment and
adheres to cost controls to reduce expenses and waste.
-Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. Adheres to B. F.
Saul Company Hospitality Group general work rules and department
procedures. Attends all required department and hotel meetings.
-Safety/Risk Management: Maintains a clean and safe work area in
compliance with B. F. Saul Company Hospitality Group, brand, local,
state and federal regulations. Follows all B. F. Saul Company
Hospitality Group procedures for guest/team member incidents.
Knowledgeable of hotel emergency procedures.
Night Auditor Responsibilities:
-Guest Service: Performs the manager-on-duty role during 3rd shift.
Anticipates and responds to guests in a friendly and positive
manner. Responsible for providing the highest level of service.
Process check-ins and check-outs, verify billing, create
reservations, and process special requests. Assists guests by
having knowledge of hotel property, local attractions, and hours of
operation of hotel outlets and services. Ability to work
independently or in a team in meeting guests needs, and actively
contributes to the efforts of other departments when necessary.
Understands and follows B. F. Saul Company Hospitality Group guest
service recovery program.
-Audit: Accountable for accurately balancing all revenue sources
and completing daily financial reports. Process no-show
reservations, prepare financial reports for managerial review.
Close the financial day for the hotel.
-Financial Results and Cost Control: Follows proper selling
techniques and ensures strategies are utilized to maximize room
revenues. Monitors room availability, follows restrictions, and all
booking policies and procedures. Drives sales and maximizes revenue
by up-selling rooms and amenities. B. F. Saul Company Hospitality
Group procedures when handling cash and processing financial
transactions. Responsible for proper use of all equipment and
adheres to cost controls to reduce expenses and waste.
-Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. After completing
financial tasks, works on assigned additional projects, stocking
supplies and assisting other over-night staff as needed. Adheres to
B. F. Saul Company Hospitality Group general work rules and
department procedures. Attends all required department and hotel
meetings.
-Safety/Risk Management: Maintains a clean and safe work area in
compliance with B. F. Saul Company Hospitality Group brand, local,
state and federal regulations. Follows all B. F. Saul Company
Hospitality Group procedures for guest/associate incidents.
Knowledgeable of hotel emergency procedures.
Keywords: HOLIDAY INN DULLES, Sterling , Guest Service & Sales Representative/Night Auditor, Hospitality & Tourism , Sterling, Virginia
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