Banquet Supervisor - Holiday Inn Dulles
Company: HOLIDAY INN DULLES
Posted on: June 20, 2022
B. F. Saul Company Hospitality Group is the hospitality
subsidiary of the largest, private real estate and banking concern
located in the Washington, D.C. area. Utilizing time proven
investment principles, quality operations, focused management, and
a true commitment to our team members, the organization has built a
positive history of success that spans over 125+ years.
The Hospitality Group operates a portfolio of business class hotels
that are branded under agreements with Intercontinental Hotel
Groups, Marriott International, Leading Hotels of the World, Best
Western Hotels & Resorts and Hilton Hotels & Resorts. The
properties are fully owned by the B. F. Saul Organization, and we
employ a team of nearly 1,400 enthusiastic hospitality
Our culture reflects our greatest asset: our team members. We are
proud to cultivate a culture of unlimited career opportunities, job
enrichment, and a supportive working environment. We also offer
benefits that help our team members thrive both personally and
professionally such as premium healthcare insurance, 401(k) plan
with company match, paid time off, hotel discounts, education
reimbursement, and many more!
We invite you to build your career with us. A bright and exciting
future awaits you!
We are currently hiring for a Banquet Supervisor. This position is
responsible for ensuring overall effective operations of the
banquet department, including adherence to all health regulations
and liquor laws. Uses leadership skills to drive revenue, maximize
profit, and ensure quality. Accountable for management of assigned
staff to ensure achievement of overall financial results, guest
satisfaction, and positive team member relations.
Effective Operation of Banquet Outlets:Assists in leading the food
& beverage staff to ensure department operates efficiently and
business goals are achieved. Attends appropriate meetings and
communicates effectively with all responsible staff to ensure guest
and team member needs are met.
Guest Service: Accountable for guest satisfaction by ensuring food
and beverage service standards are met and guest needs are
responded to in a timely manner. Resolves guest complaints in
courteous and friendly manner, focusing on service recovery when
applicable. Works side by side with staff to train and model
appropriate guest service standards.
People Management and Development: Assists in interviewing, hiring,
coaching, and development of all team members. Evaluates staff
performance and takes appropriate corrective action as needed to
hold team members accountable. Motivates staff by setting goals,
providing ongoing feedback, and rewarding/recognizing team members.
Assists in training all team members and ensuring training records
are maintained. Analyzes quality issues, identifies training needs
and ensures implementation to improve results. Utilizes available
resources and adheres to B. F. Saul Company Hospitality Group
training policies. Ensures all company, brand, and department
specific training requirements are met.
Financial Expectations: Supports business revenue goals by
implementing and delivering service programs. Responsible for
building and maintaining client relationships to drive repeat
business/customer referrals. Assists in implementing changes to
banquet operations based on sales and guest comments. Supports
management of expenses to maximize hotel profitability. Supports
effective labor management through proper scheduling, monitoring,
and adjusting based on business needs and the departmental budget.
Follows B. F. Saul Company Hospitality Group procurement guidelines
and applies good business judgment. Manages and maintains company
assets to stay within budget guidelines.
Safety/Risk Management: Conduct routine inspections of banquet
operations to maintain quality food, beverage and
kitchen/restaurant standards per B. F. Saul Company Hospitality
Group, brand, local, state and federal regulations. Ensures a clean
and safe work environment, and follows all B. F. Saul Company
Hospitality Group's procedures for guest/team member incidents.
Self/Workload Management: Responsible for effective self/workload
management. Demonstrates clear written and verbal communication
skills. Promotes collaboration and positive, professional work
environment. Attends all daily, weekly and/or monthly
department/hotel meetings to ensure proper communication/planning
occurs. Adheres to all B. F. Saul Company Hospitality Group
Standard Operating Procedures.
REQUIRED SKILLS AND EXPERIENCE
Education: High school diploma or GED required. College degree or
equivalent experience required. ServSafe, TIPS or CARE beverage
service certification or the ability to obtain certification is
Experience/Knowledge/Skills/Abilities: 2+ years of progressive
banquet experience required. Must have the ability to communicate
well with all levels within and outside the organization, and be
able to problem-solve with team members and guests. Must be able to
manage multiple priorities in a fast-paced environment. Prefer
experience with venue of similar size, volume, and reputation for
focus on guest satisfaction. Basic knowledge of culinary operation,
restaurant, banquet and beverage service.
Physical: Ability to lift, push and pull up to 50 pounds on a
regular basis throughout shift. Ability to lift, transport, and
connect a keg weighing up to 150 pounds an occasional basis with
assistance. Requires ability to work extended hours based on
business needs, with physically demanding responsibilities such as
walking, standing, carrying, and lifting throughout the extended
EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
Equal Opportunity Employer/Veterans/Disabled
Keywords: HOLIDAY INN DULLES, Sterling , Banquet Supervisor - Holiday Inn Dulles, Hospitality & Tourism , Sterling, Virginia
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