Guest Service & Sales Representative - Holiday Inn Dulles
Company: HOLIDAY INN DULLES
Location: Sterling
Posted on: June 18, 2022
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Job Description:
B. F. Saul Company Hospitality Group is a subsidiary of the
largest private real estate company in the Washington, D.C. area,
and has been in operation for over 130 years. The Hospitality Group
operates a portfolio of more than 20 business class hotels with top
brands from Intercontinental Hotel Groups, Marriott International,
Hilton Hotels, and Best Western: along with The Watermark Hotel,
The Hay-Adams Hotel, and Perch Putt. These properties are operated
by a team of more than 1,000 enthusiastic hospitality
professionals!
This position is responsible for anticipating guest needs,
exceeding expectations and implementing creative solutions to
provide exceptional service. This position is responsible for
processing check-ins/outs, and assisting guests with reservations
and requests in a friendly, professional and timely manner, while
following B. F. Saul Company Hospitality Group high standards of
quality to ensure guest satisfaction.
Responsibilities:
- Guest Service: Anticipates and responds to guests in a friendly
and positive manner. Responsible for providing the highest level of
service. Process check-ins and check-outs, verify billing, create
reservations, and process special requests. Assists guests by
having knowledge of hotel property, local attractions, and hours of
operation of hotel outlets and services. Works as a team player in
meeting guests needs, and actively contributes to the efforts of
other departments when necessary. Understands and follows B. F.
Saul Company Hospitality Group guest service recovery program.
- Financial Results and Cost Control: Follows proper selling
techniques and ensures strategies are utilized to maximize room
revenues. Monitors room availability, follows restrictions, and all
booking policies and procedures. Drives sales and maximizes revenue
by up-selling rooms and amenities. B. F. Saul Company Hospitality
Group procedures when handling cash and processing financial
transactions. Responsible for proper use of all equipment and
adheres to cost controls to reduce expenses and waste.
- Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. Adheres to B. F.
Saul Company Hospitality Group general work rules and department
procedures. Attends all required department and hotel meetings.
- Safety/Risk Management: Maintains a clean and safe work area in
compliance with B. F. Saul Company Hospitality Group, brand, local,
state and federal regulations. Follows all B. F. Saul Company
Hospitality Group procedures for guest/team member incidents.
Knowledgeable of hotel emergency procedures.
Night Auditor Responsibilities:
-Guest Service: Performs the manager-on-duty role during 3rd shift.
Anticipates and responds to guests in a friendly and positive
manner. Responsible for providing the highest level of service.
Process check-ins and check-outs, verify billing, create
reservations, and process special requests. Assists guests by
having knowledge of hotel property, local attractions, and hours of
operation of hotel outlets and services. Ability to work
independently or in a team in meeting guests needs, and actively
contributes to the efforts of other departments when necessary.
Understands and follows B. F. Saul Company Hospitality Group guest
service recovery program.
-Audit: Accountable for accurately balancing all revenue sources
and completing daily financial reports. Process no-show
reservations, prepare financial reports for managerial review.
Close the financial day for the hotel.
-Financial Results and Cost Control: Follows proper selling
techniques and ensures strategies are utilized to maximize room
revenues. Monitors room availability, follows restrictions, and all
booking policies and procedures. Drives sales and maximizes revenue
by up-selling rooms and amenities. B. F. Saul Company Hospitality
Group procedures when handling cash and processing financial
transactions. Responsible for proper use of all equipment and
adheres to cost controls to reduce expenses and waste.
-Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. After completing
financial tasks, works on assigned additional projects, stocking
supplies and assisting other over-night staff as needed. Adheres to
B. F. Saul Company Hospitality Group general work rules and
department procedures. Attends all required department and hotel
meetings.
-Safety/Risk Management: Maintains a clean and safe work area in
compliance with B. F. Saul Company Hospitality Group brand, local,
state and federal regulations. Follows all B. F. Saul Company
Hospitality Group procedures for guest/associate incidents.
Knowledgeable of hotel emergency procedures.Required Skills and
Experience:
- High school diploma or GED required.
- 1+ years prior guest service experience required preferably in a
hospitality setting. Excellent verbal communication skills needed.
Attention to detail, customer focused and the ability to perform
job duties in a fast paced environment.
- Ability to lift, push and pull up to 75 pounds on an occasional
basis.
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
professionals.
Equal Opportunity Employer/Veterans/Disabled
PI178740415
Keywords: HOLIDAY INN DULLES, Sterling , Guest Service & Sales Representative - Holiday Inn Dulles, Hospitality & Tourism , Sterling, Virginia
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