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Food & Beverage Supervisor

Company: HOLIDAY INN DULLES
Location: Sterling
Posted on: June 17, 2022

Job Description:

B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest, private real estate and banking concern located in the Washington, D.C. area. Utilizing time proven investment principles, quality operations, focused management, and a true commitment to our team members, the organization has built a positive history of success that spans over 125+ years.
The Hospitality Group operates a portfolio of business class hotels that are branded under agreements with Intercontinental Hotel Groups, Marriott International, Leading Hotels of the World, Best Western Hotels & Resorts and Hilton Hotels & Resorts. The properties are fully owned by the B. F. Saul Organization, and we employ a team of nearly 1,400 enthusiastic hospitality professionals!
This position assists in ensuring the restaurant, lounge and room service operates effectively, including adherence to all health regulations. Uses leadership skills to assist in driving revenue, maximizing profit and ensuring quality. Supervises assigned staff/departments to ensure achievement of overall financial results, guest satisfaction and positive team member relations.
Responsibilities


-Guest Service: Accountable for guest satisfaction by supervising the Food and Beverage team, ensuring food and beverage service standards are met and guest needs are responded to in a timely manner. Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards.
-Financial Expectations: Follows proper selling techniques and ensures strategies are utilized to maximize Food and Beverage revenues. Drives sales and maximizes revenue by up-selling. Follow B.F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
-Safety/Risk Management: Maintains a clean and safe work area in compliance with B.F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B.F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
-Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B.F. Saul Company Hospitality Group Standard Operating Procedures.

Keywords: HOLIDAY INN DULLES, Sterling , Food & Beverage Supervisor, Hospitality & Tourism , Sterling, Virginia

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