Food & Beverage Supervisor
Company: HOLIDAY INN DULLES
Location: Sterling
Posted on: June 17, 2022
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Job Description:
B. F. Saul Company Hospitality Group is the hospitality
subsidiary of the largest, private real estate and banking concern
located in the Washington, D.C. area. Utilizing time proven
investment principles, quality operations, focused management, and
a true commitment to our team members, the organization has built a
positive history of success that spans over 125+ years.
The Hospitality Group operates a portfolio of business class hotels
that are branded under agreements with Intercontinental Hotel
Groups, Marriott International, Leading Hotels of the World, Best
Western Hotels & Resorts and Hilton Hotels & Resorts. The
properties are fully owned by the B. F. Saul Organization, and we
employ a team of nearly 1,400 enthusiastic hospitality
professionals!
This position assists in ensuring the restaurant, lounge and room
service operates effectively, including adherence to all health
regulations. Uses leadership skills to assist in driving revenue,
maximizing profit and ensuring quality. Supervises assigned
staff/departments to ensure achievement of overall financial
results, guest satisfaction and positive team member relations.
Responsibilities
-Guest Service: Accountable for guest satisfaction by supervising
the Food and Beverage team, ensuring food and beverage service
standards are met and guest needs are responded to in a timely
manner. Resolves guest complaints in courteous and friendly manner,
focusing on service recovery when applicable. Works side by side
with staff to train and model appropriate guest service
standards.
-Financial Expectations: Follows proper selling techniques and
ensures strategies are utilized to maximize Food and Beverage
revenues. Drives sales and maximizes revenue by up-selling. Follow
B.F. Saul Company Hospitality Group procedures when handling cash
and processing financial transactions. Responsible for proper use
of all equipment and adheres to cost controls to reduce expenses
and waste.
-Safety/Risk Management: Maintains a clean and safe work area in
compliance with B.F. Saul Company Hospitality Group, brand, local,
state and federal regulations. Follows all B.F. Saul Company
Hospitality Group procedures for guest/team member incidents.
Knowledgeable of hotel emergency procedures.
-Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. Demonstrates
clear written and verbal communication skills. Promotes
collaboration and positive, professional work environment. Attends
all daily, weekly and/or monthly department/hotel meetings to
ensure proper communication/planning occurs. Adheres to all B.F.
Saul Company Hospitality Group Standard Operating Procedures.
Keywords: HOLIDAY INN DULLES, Sterling , Food & Beverage Supervisor, Hospitality & Tourism , Sterling, Virginia
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