Room Attendant AM - Holiday Inn Dulles
Company: HOLIDAY INN DULLES
Location: Sterling
Posted on: May 14, 2022
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Job Description:
B. F. Saul Company Hospitality Group is the hospitality
subsidiary of the largest, private real estate and banking concern
located in the Washington, D.C. area. Utilizing time proven
investment principles, quality operations, focused management, and
a true commitment to our team members, the organization has built a
positive history of success that spans over 125+ years.
The Hospitality Group operates a portfolio of business class hotels
that are branded under agreements with Intercontinental Hotel
Groups, Marriott International, Leading Hotels of the World, Best
Western Hotels & Resorts and Hilton Hotels & Resorts. The
properties are fully owned by the B. F. Saul Organization, and we
employ a team of nearly 1,400 enthusiastic hospitality
professionals!
This position is responsible for cleaning guestrooms to B. F. Saul
Company Hospitality Group quality standards. Assists guests by
providing friendly, courteous and professional service, including
adherence to health regulations. Follows Best Western's high
standards of quality to ensure guest satisfaction.
Responsibilities:
- Cleanliness: Responsible for cleaning and ensuring necessary
amenities and supplies are in guest rooms. Ensures cart, linen,
rooms, and equipment are clean and in working order.
- Guest Service: Accountable for guest satisfaction as it pertains
to housekeeping service at the property. Assists and responds to
requests in a positive and timely manner while providing the
highest level of quality service to the guest. Works as a team
player in meeting guests and department needs, and actively
contributes to the efforts of other departments as necessary.
Understands and follows Best Western's guest service recovery
program.
- Safety/Risk Management: Ensures a clean and safe work area in
compliance with Best Western's, brand, local, state and federal
regulations. Inspects rooms for maintenance needs and reports any
maintenance service issues. Knowledgeable on safe use of chemicals
utilized within the housekeeping department. Follows all Best
Western's procedures for guest/team member's incidents.
Knowledgeable of hotel emergency procedures.
- Self Management: Produces required volume of work by planning,
organizing and prioritizing work duties. Adheres to Best Western's
attendance policy, grooming and appearance standards, and general
work rules and department procedures. Attends all required
department and hotel meetings. Responsible for proper use of all
equipment and supplies. Required Skills and Experience:
- High school diploma or GED preferred.
- Housekeeping/laundry experience preferred. Attention to detail,
customer focused and the ability to perform job duties in
repetitious and fast paced environment.
- Ability to lift, push and pull up to 75 pounds on a consistent
basis throughout shift.
- Significant bending required. EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
professionals.
Equal Opportunity Employer/Veterans/Disabled
PI176726593
Keywords: HOLIDAY INN DULLES, Sterling , Room Attendant AM - Holiday Inn Dulles, Hospitality & Tourism , Sterling, Virginia
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