Guest Service & Sales Representative
Company: B. F. Saul Company
Posted on: April 30, 2021
B. F. Saul CompanyEEO/AA/M/F/Vet/Disability.
City SterlingJob Function Front Office
Type Part Time
Overview and Responsibilities
This position is responsible for anticipating guest needs,
exceeding expectations and implementing creative solutions to
provide exceptional service. This position is responsible for
processing check-ins/outs, and assisting guests with reservations
and requests in a friendly, professional and timely manner, while
following B. F. Saul Company Hospitality Group high standards of
quality to ensure guest satisfaction.
- Guest Service: Anticipates and responds to guests in a friendly
and positive manner. Responsible for providing the highest level of
service. Process check-ins and check-outs, verify billing, create
reservations, and process special requests. Assists guests by
having knowledge of hotel property, local attractions, and hours of
operation of hotel outlets and services. Works as a team player in
meeting guests needs, and actively contributes to the efforts of
other departments when necessary. Understands and follows B. F.
Saul Company Hospitality Group guest service recovery program.
- Financial Results and Cost Control: Follows proper selling
techniques and ensures strategies are utilized to maximize room
revenues. Monitors room availability, follows restrictions, and all
booking policies and procedures. Drives sales and maximizes revenue
by up-selling rooms and amenities. B. F. Saul Company Hospitality
Group procedures when handling cash and processing financial
transactions. Responsible for proper use of all equipment and
adheres to cost controls to reduce expenses and waste.
- Self/Workload Management: Produces required volume of work by
planning, organizing and prioritizing work duties. Adheres to B. F.
Saul Company Hospitality Group general work rules and department
procedures. Attends all required department and hotel meetings.
- Safety/Risk Management: Maintains a clean and safe work area in
compliance with B. F. Saul Company Hospitality Group, brand, local,
state and federal regulations. Follows all B. F. Saul Company
Hospitality Group procedures for guest/team member incidents.
Knowledgeable of hotel emergency procedures.
Education: High school diploma or GED required.
Experience/Knowledge/Skills/Abilities: 1+ years prior guest service
experience required preferably in a hospitality setting. Excellent
verbal communication skills needed. Attention to detail, customer
focused and the ability to perform job duties in a fast paced
Physical: Ability to lift, push and pull up to 75 pounds on an
B. F. SAUL COMPANY: Hampton CascadesPI133664149
Keywords: B. F. Saul Company, Sterling , Guest Service & Sales Representative, Hospitality & Tourism , Sterling, Virginia
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