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Product Manager

Company: Asurion
Location: Sterling
Posted on: September 9, 2019

Job Description:

Seeking a customer focused Product Manager who can use cross-functional leadership, data and insight to drive our next-gen UI used by thousands of Asurion experts to support 100 Million customers.

Asurion helps people do more with their technology and stay connected. As the global leader of connected life services, we provide over 340 million consumers around the world with simple, helpful advice to get the most from their technology, support to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. When a customer's technology is confusing, doesn't work, or is broken, Asurion's 19,000 employees are focused on solving the problem - operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology

Who's a great match for us?

  • Own product vision and strategy and drive a team of technology and design professionals in product management and development
  • Demonstrate understanding of client channels and vision, markets and end user needs by developing new products and/or improving existing products and predicting and resolving pain points across the customer lifecycle (from device purchase to device upgrade)
  • Manage product performance, owning the team's Key Performance Indicators, defining end-to-end customer experience specifications, and management of product lifecycle
  • Set targets, drive performance improvement strategies and tactics, and maintain operational rigor of existing performance, including performance monitoring and issue resolution.
  • Lead team through process of test and iterate in small-scale pilots (Minimal Viable Product Tests) to validate concepts, refine them to achieve product-market fit, and scale for growth
  • Utilize analytics and data to regularly and systematically uncover opportunities, generate actionable product insights and track product performance
  • Have a technical acumen that allows for understanding of the fundamental technologies driving the competitive landscape as well as within the Asurion ecosystem, and know how to leverage technology and systems to gain clear market advantages
  • Strong interpersonal skills including ability to present insights and recommendations persuasively, skill and confidence in dealing with people at all levels and within all functions of the organization
  • Agile to conditions and change to KPI priority including metric and client focus changes. Potentially requiring rapid assignment and scaling on newly assigned financial problems and opportunities.

    Here's what you'll bring to the team:

    • Bachelor's Degree required; MBA or other Master's Degree preferred
    • 3 years' experience in product management and development, digital marketing, engineering, insurance or other relevant experience

    • Technical background as an Engineer, a Designer or both a plus; must have technical curiosity and ability to learn to speak the language of technology
    • Strong skill levels in Excel and PowerPoint; preferred experience with database query tools (e.g., SQL)
    • Demonstrated quantitative and analytical skills, business acumen and technical skills to access and obtain data from a variety of systems
    • Demonstrated results influencing key stakeholders and improving key performance indicators
    • High level of skill in both oral and written communication and the ability to effectively present ideas and information to executive management and clients
    • Ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications
    • 10-20" travel required

Keywords: Asurion, Sterling , Product Manager, Executive , Sterling, Virginia

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