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eCommerce Client Manager

Company: Asurion
Location: Sterling
Posted on: July 12, 2019

Job Description:

Asurion is seeking a talented Client Manager to help drive the strategic development and growth of a high priority client. The Client Manager will be responsible for extracting business insights from data, understanding, maintaining and classifying inventory of digital products, ensuring competitive pricing with online retailers, and executing product and program changes to drive growth. If you enjoy working in a fast-paced environment to drive e-commerce business results at 'internet speed,' then this position may be right for you. Grow the business through inventory and marketing through online inventory management system. Responsibilities include: Maintain and grow the business through managing digital inventory. Manage hundreds of online SKUs, confirm inventory, monitor and correct errors, remove outdated SKUs. Assist with recommendations on new SKUs (categories, terms, prices) to grow the business Advocate for Powerful Marketing: find new and creative ways to market features and benefits of protection plans, and ensure that SKUs are marketed correctly Be a Customer Advocate: monitor customer service errors and issues, ensure customer requests (cancellations, refunds, issues, questions) are handled in a timely manner; and escalate to appropriate internal resources; monitor and ensure that key metrics / SLAs are met - shipping timeliness, customer responses, inventory, pricing, etc. Know the Numbers: keep an eye on sales drivers and opportunities; review finance and accounting integrations, and alert team to inconsistencies on sales, payments, etc. Understand & monitor pricing / competitive dynamics: Actively shop / browse / seek - keep a finger on the pulse of the marketplace to understand where prices and products are going Proactively monitor and alert the organization to competitive shifts in the online marketplace; coordinate internally to explore Asurion's response/opportunity/risk. Understand the implications various online shopping channels compared to competitors. How program decisions are executed in brick & mortar retailers vs. digital only environments, and how Asurion can take advantage of prompting, mapping opportunities to improve sales. Understand consumer devices and gadgets - CE, connected home, mobile devices 'early adopter' that can have meaningful insights into protection and support, and how to anticipate future market opportunities. Data aggregation / reporting: Keep a finger on the pulse of all internally and externally generated business metrics including sales, profitability, and category performance. Work internally to collect and present weekly and monthly dashboards for internal and external business monitoring, focused on plan performance & SLAs. Request & present ad-hoc reports that drive insights to grow the business surfaced by the team. Analytical and detail-oriented: gather disparate data, organize it, and extract meaningful business insights Basic requirements: 3 years account or project management experience, preferably within retail, e-commerce or consumer electronics Passion for new products, technology, and working within a rapidly changing retail environment Emotional intelligence: Positive outlook with ability to have fun yet maintain high productivity; ability to build productive working relationships with clients and internal stakeholders A willingness to dive deep, investigate and problem solve solutions. Strong computer skills - Excel, PPT, Word Strong written and oral communication skills Experience navigating digital ecosystems Bachelor's Degree or equivalent experience required (preferably in Finance, Marketing, Strategy or Economics); 1-3 years of work experience preferred Why Asurion? Simply put, Asurion helps people stay connected. We are a privately held company which enables us to focus on long term customer and client value. As the global leader of connected life services, we provide over 290 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair. When a product is missing or simply doesn't work properly, Asurion's 17,000 employees are focused on solving the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology. SAL00292 - Sterling - Virginia - US - 2019/05/10

Keywords: Asurion, Sterling , eCommerce Client Manager, Executive , Sterling, Virginia

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