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Senior Product Manager

Company: Asurion
Location: Sterling
Posted on: June 13, 2019

Job Description:

Annually Asurion provides repair support for over a million customers after they have dropped their device or experienced an issue with their phone. We have an exciting opportunity for a new member to join our SUR (Same Unit Repair) Product Team as a Sr. Product Manager to drive product improvements that will directly benefit those 1M+ customers. In this role you will be responsible for owning and driving KPI improvements and delivering new products to market for mobility device repair. You will be able to work cross-functionally with Supply Chain, Program Management, Client Services, Analytics and Technology to meet our customers expectations for fast, quality repair service at an amazing low deductible. Here's what you'll bring to the team: Create and own product vision and strategy and drive a team of technology and design professionals in product management and development Demonstrate in-depth understanding of client channels and vision, markets and end user needs by developing new products and/or improving existing products and predicting and resolving pain points across the customer lifecycle (from device purchase to device upgrade) Quickly assess market opportunities and threats and incorporate into Product vision, strategy and principles in a compelling, motivating narrative for our product teams and stakeholders - both internal and external Manage product performance, owning the team's Key Performance Indicators, defining end-to-end customer experience specifications, and management of product lifecycle Set targets, drive performance improvement strategies and tactics, and maintain operational rigor of existing performance, including performance monitoring and issue resolution. Influence cross-functional stakeholders to drive performance of assigned KPIs Lead team through process of test and iterate in small-scale pilots (Minimal Viable Product Tests) to validate concepts, refine them to achieve product-market fit, and scale for growth Utilize various analytical approaches and data to regularly and systematically uncover opportunities, generate actionable product insights and track product performance Prioritize opportunities, direct and manage capacity of team members - serve as subject matter expert, thought leader and mentor Have a technical acumen that allows for a complete understanding of the fundamental technologies driving the competitive landscape as well as within the Asurion ecosystem, and know how to leverage technology and systems to gain clear market advantages Strong interpersonal skills including ability to present insights and recommendations persuasively, skill and confidence in dealing with people at all levels and within all functions of the organization Agile to conditions and change to KPI priority including metric and client focus changes. Potentially requiring rapid assignment and scaling on newly assigned financial problems and opportunities. Who's a great match for us? Bachelor's Degree required; MBA or other Master's Degree preferred 6+ years' experience in product management and development, digital marketing, engineering, insurance or other relevant experience At least 2 years' experience specifically building product, product management, preferably in Agile/Journey Team model and managing a team Technical background as an Engineer, a Designer or both a plus; must have technical curiosity and ability to learn to speak the language of technology Strong skill levels in Excel and PowerPoint; preferred experience with database query tools (e.g., SQL) Demonstrated quantitative and analytical skills, business acumen and technical skills to access and obtain data from a variety of systems Demonstrated results influencing key stakeholders and improving key performance indicators High level of skill in both oral and written communication and the ability to effectively present ideas and information to executive management and clients Ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications 10-20% travel required PRO01263 - Sterling - Virginia - US - 2019/04/10

Keywords: Asurion, Sterling , Senior Product Manager, Executive , Sterling, Virginia

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