Manager, Enterprise Services Issues & Events (ES Risk) VA
Company: Capital One
Location: Fredericksburg
Posted on: May 7, 2024
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Job Description:
Center 3 (19075), United States of America, McLean,
VirginiaManager, Enterprise Services Issues & Events (ES
Risk)Enterprise Services Risk (ESR) Managers are experienced and
progressive individuals that operate within a highly collaborative
team environment to deliver value-added risk management services to
our Business and Technology partners. The successful candidate will
be an experienced risk management professional who understands
cyber and technology functions and organizations, with strong
analytical, planning, strategic thinking, organizational and
communication skills.
As a Manager for Issues & Events in Capital One's Enterprise
Services (ES) Risk Office (ES Risk, first line of defense), you
will govern the portfolio of Issues and Events owned by our
Enterprise Services department. In this position, you will work
closely with all the Lines of Business across Enterprise Services
to closely manage Issues & Events in accordance with Capital One's
policies and procedures, and provide analysis of trends to
executives. Additionally, you will collaborate with associates
across all lines of defense in further maturing our Issue and Event
risk management practices.
Tasks and Responsibilities include:
Oversee the portfolio of all Issues and Events for Enterprise
Services
Partner with Issue & Event managers, owners, and AEs in ensuring
that Issues and Events are appropriately documented and managed in
accordance with expected timelines and policies
Conduct analysis, identify trends, and report on the status of the
Issue & Event program
Design and deliver regular training for Issue & Event managers,
owners, and AEs on their roles and responsibilities, methodology,
and the tools leveraged to manage Issues & Events
Identify ways to improve and streamline Issue & Event
identification, assessment, and mitigation processes
Demonstrate outstanding communication and partnership skills which
are essential for interacting and communicating with key
stakeholders across all levels to manage, inform, and influence
outcomes
Provide guidance to Enterprise Services teams in risk management
principles in accordance with Enterprise frameworks
Maintain awareness of risks, Issues, and Events within all
Enterprise Services teams
Foster effective partnerships and collaborate with First and Second
Line technology and risk management partners
Participate in risk and other management forums and contribute to
continuous improvement of risk, Issue, and Event management
practices
Support and possibly lead cross-functional teams through various
initiatives
Support interactions with Internal Audit and Regulatory agencies
related to our work, as applicable
Participate in and execute other special projects for the team on a
periodic basis
Develop and manage reporting tools, including Tableau
dashboards
Basic Qualifications:
Bachelor's Degree or military experience
At least 3 years of experience in Issue or Event management,
process quality, or audit
At least 2 years of experience working in the financial services
industry
At least 2 years of experience in Cybersecurity, Technology, Risk
Management, or External Audit
At least 2 years of project or process management experience
At least 2 years of experience working in an Agile environment
At least 1 year of experience with data tools such as Google Sheets
or Tableau
At least 1 year of experience in root cause development and
analysis
Preferred Qualifications:
5+ years of experience working in the financial services
industry
5+ years of experience in Issue or Event management, process
quality, or audit, or a combination
5+ years of experience with data tools such as Google Sheets or
Tableau
5+ years of experience in root cause development and analysis
Strong written and verbal communication skills including developing
and delivering presentations
5 + years of experience with Governance, Risk, and Compliance
software tools
Cybersecurity and technology risk or project management
certifications such as Certified Information Systems Security
Professional (CISSP), Certified Information Security Manager
(CISM), AWS Security certification, Certified Information Systems
Auditor (CISA), Certified in Risk and Information Systems Control
(CRISC), Project Management Professional (PMP) Certification, or
Masters Certificate of Project Management (CPM) or related
certifications
1+ year of consulting experience with a Big 4 firm
Business Process Management Certification, or Six Sigma
Certification, or Lean Certification
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are
listed below, by location. Please note that this salary information
is solely for candidates hired to perform work within one of these
locations, and refers to the amount Capital One is willing to pay
at the time of this posting. Salaries for part-time roles will be
prorated based upon the agreed upon number of hours to be regularly
worked.
New York City (Hybrid On-Site): $163,300 - $186,400 for Manager,
Cyber Risk & AnalysisCandidates hired to work in other locations
will be subject to the pay range associated with that location, and
the actual annualized salary amount offered to any candidate at the
time of hire will be reflected solely in the candidate's offer
letter.
This role is also eligible to earn performance based incentive
compensation, which may include cash bonus(es) and/or long term
incentives (LTI). Incentives could be discretionary or non
discretionary depending on the plan.Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the Capital One Careers website. Eligibility varies based on
full or part-time status, exempt or non-exempt status, and
management level.
This role is expected to accept applications for a minimum of 5
business days.No agencies please. Capital One is an equal
opportunity employer committed to diversity and inclusion in the
workplace. All qualified applicants will receive consideration for
employment without regard to sex (including pregnancy, childbirth
or related medical conditions), race, color, age, national origin,
religion, disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not
liable for third-party products, services, educational tools or
other information available through this site.
Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One
Canada, any position posted in the United Kingdom is for Capital
One Europe and any position posted in the Philippines is for
Capital One Philippines Service Corp. (COPSSC).
Keywords: Capital One, Sterling , Manager, Enterprise Services Issues & Events (ES Risk) VA, Executive , Fredericksburg, Virginia
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