Product Support Manager
Posted on: September 19, 2023
advancement! As a vertically integrated manufacturer of photonics
components, instruments, and systems, our vast product portfolio
includes over 20,000 items, ranging from optics and optomechanical
positioning components to imaging systems, many of which are
Photonics is the foremost technology driving innovation in science
and engineering. As the number of technological innovations has
grown, Thorlabs has extended its core competencies in an effort to
play an ever increasing role serving the Photonics Industry at the
research end, as well as the industrial, life science, medical, and
Headquartered in Newton, NJ, Thorlabs has grown to over
Approximately 2,300 employees with manufacturing and sales offices
in the United States, United Kingdom, Germany, France, Sweden,
Japan, China, and Brazil. As light-based technologies push into new
markets, Thorlabs plans to enter early with the products and
services required to ensure the ultimate success of our
The Product Support Manager will be responsible to oversee system
level testing and verification, provide support for the production
and service groups, and help drive quality improvement for complete
microscope systems, throughout the Thorlabs Imaging Systems
division. Although the location of the position is in Dulles
Virginia, it may be required to undertake duties at other Thorlabs
locations or customer sites occasionally.
Essential Job Functions include the following, but are not limited
Responsible for managing a team of system-level technicians.
Providing oversight throughout testing, calibration, and final
approval for all Thorlabs multiphoton, confocal, and fluorescence
Assisting production and engineering managers in establishing,
implementing, and maintaining testing and acceptance criteria for
system level assemblies.
Training and collaboration with other production and engineering
personnel to continue improving upon existing product knowledge and
Interface with the Imaging Systems service group to provide
system-level product support for various issues encountered in the
Work with Engineering to provide design and testing input during
the verification phase of new product development.
Assist in development of new processes and improvement of existing
processes to help streamline the production process. .
Analyze failures, and help develop corrective and preventive action
in response to customer complaints or other reported field
Manage system documentation process, including device history
records, discrepancies, and imaging test data for confocal and
multiphoton microscope product lines.
Assist in the process of collecting time capture data throughout
the system-level testing process and analyze to provide feedback
regarding future improvements.
The Company retains the right to change or assign other duties to
Minimum 5 years of experience in a similar position preferred.
Experience building, aligning and servicing microscopes.
Experience with laser scanning microscopes (Confocal, multiphoton),
Experience in field service or application support, a plus
A Bachelor s, Masters or PhD Degree in Physics, Engineering, or
Specialized Knowledge and Skills:
Knowledge on the theory and design of imaging systems
Basic computer knowledge such as, but not limited to, Microsoft
products and Axapta.
Experience working in a fast-paced production environment.
Experience with process improvement and new process
Strong ability to work well in a group atmosphere, and comply with
high quality standards.
High level of safety consciousness and situational awareness,
preferable experience working with high power lasers.
Experience using standard measurement equipment
Strong attention to detail.
Thorlabs values its diverse environment and is proud to be an Equal
Employment Opportunity/Affirmative Action employer. All qualified
individuals will receive consideration for employment without
regard to race, color, religion, gender, gender identify or
expression, sexual orientation, national origin, genetics,
disability, age or veteran status. Job descriptions are not
intended as and do not create employment contracts. The
organization maintains its status as an at-will employer. Employees
can be terminated for any reason not prohibited by law.
Keywords: Thorlabs, Sterling , Product Support Manager, Executive , Sterling, Virginia
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