Critical Environment Program Manager
Company: Microsoft Corporation
Location: Sterling
Posted on: May 26, 2023
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Job Description:
Microsoft's Cloud Operations & Innovation (CO+I) is the engine
that powers our cloud services. As a CO+I Critical Environment
Program Manager, you will perform a key role in delivering the core
infrastructure and foundational technologies for Microsoft's online
services including Bing, Office 365, Xbox, OneDrive, and the
Microsoft Azure platform. As a group, CO+I is focused on the
personal and professional development of all employees and offers
trainings and opportunities including Career Rotation Programs,
Diversity & Inclusion trainings and events, and professional
certifications.
Our infrastructure is comprised of a large global portfolio of more
than 100 datacenters and 1 million servers. Our foundation is built
upon and managed by a team of subject matter experts working to
support services for more than 1 billion customers and 20 million
businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront
of our datacenter design and operations, we continue to grow and
evolve as we meet the ever-changing business demands that hold
Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us
in CO+I and be at the forefront of the action!
In alignment with our Microsoft values, we are committed to
cultivating an inclusive work environment for all employees to
positively impact our culture every day.
Microsoft's mission is to empower every person and every
organization on the planet to achieve more. As employees we come
together with a growth mindset, innovate to empower others and
collaborate to realize our shared goals. Each day we build on our
values of respect, integrity, and accountability to create a
culture of inclusion where everyone can thrive at work and
beyond.
Responsibilities
Your responsibilities will include:
Data Center Operations:
Ensures compliance with data center business units and
service-level policies. Exercises judgment and discretion to
provide input on service level and improvement plan components.
Abides by all Service Level and Organizational Level Agreements
(SLA/OLAs) to meet compliance and service requirements. Suggests
changes for improvements based on experience; investigates root
cause of service level degradation and suggests improvement plans.
Ensures third parties are compliant with security, safety and all
other guidelines.
Engages with appropriate teams and resources to execute tasks or
projects. Manages programs associated with area of
responsibility.
Demonstrates conscientiousness on cost adheres to budget
requirements; keeps costs reasonable and contributes to staying
within budget; provides input as needed to meet timely and accurate
estimates on budget allocation. Plans and bills in a timely and
accurate manner; supports finance for accruals; takes steps to
avoid After-the Fact (ATF) costs; creates and monitors Purchase
Orders (POs) as needed to ensure sufficient funds for operations.
Manages POs end-to-end process.
Executes strategic vision as executed by leaders.
Follows and adheres to safety and security policies and procedures.
Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as
appropriate.
Service Delivery:
Performs troubleshooting for service incidents and escalates, as
appropriate, to meet SLA/OLAs, with minimal disruption to the
client/customer and business.
Escalates issues as needed for resolution. Partners with others as
needed to troubleshoot and resolve issues. Recognizes systemic and
unique issues and responds accordingly.
Monitors services and KPIs, OKRs, SLAs, and OLAs and reports trends
and service anomalies. Leads key processes, such as team and triage
meetings, prioritizes work across the team, and rebalances
priorities to respond to changes. Reviews contracts with landlords
and third party vendors. Participates in regular operational
meetings to review SLAs.
Provides communication and resolution to issues related to
programs, projects, and incidents to drive service compliance.
Contributes to the monitoring, measurement, and improvement of
quality of service and support. Escalates issues and helps create
resolution; analyzes incident data and information.
Manages the assigned projects or programs to meet service delivery
objectives. Participates in pilot programs or task forces to ensure
smooth implementation for future service delivery. Escalates to
appropriate stakeholders to remove obstacles.
Exercises judgment and discretion to contribute to issue tracking
the overall quality of the end-to-end service and client
satisfaction. Learns the customer's business and maintains a
reliable customer focus. Recognizes potential customer impact of
other events and issues (e.g., customer lockdown); communicates
potential impact and plans for impact accordingly. Identifies and
minimizes risk and aligns customer to risk and impact. Sets
expectations appropriately and keeps commitments. Proactively
reviews schedules and avoids conflicts when possible. Identifies,
coordinates, manages expectations, and offers alternatives when
defining customer solutions in light of ongoing operations and
procedures (e.g., schedule, technical feasibility, policy,
procedure, tools).
Contributes to and makes recommendations for improvement in
stakeholder partnerships. Manages relationships with clients and
suppliers to ensure that all expectations are clarified,
understood, documented, and met. Effectively communicates with
clients and partners (e.g., upcoming service impacts and outages,
delivery dates, requirements, project status, new initiatives).
Data Center Work Environment:
Shares best practices; assists others in learning role, process,
procedures; mentors others and shares expertise as needed; stays up
to date on current changes and ensures others have awareness as
needed. Provides mentorship across data centers for specific
expertise. Seeks training opportunities that meet the interest of
the business as well as own career goals and objectives.
Realizes that changes impact the work of others, and proactively
shares relevant information to enable efficient workflow. Suggests
ways for reducing risk of performing maintenance; works with others
to accommodate scheduling needs.Displays deep understanding of
requirements and scope; suggests improvements in implementation
based on depth of understanding; provides timely feedback ahead of
change to support smooth implementation; raises concerns in timely
manner to support implementation of changes.
Contributes to a positive team environment by learning and adopting
best practices. Contributes constructively in team meetings and in
cross-discipline collaborations within the service team. Recognizes
priority of team success over individual achievement. Supports team
goals and contributes to the success of others.
Collaborates and negotiates effectively with others to identify
delegates to deliver results. Seeks guidance from management on
delegation of resources.
Ownership:
Other:
Qualifications
Required/Minimum Qualifications:
High School Diploma or equivalent AND 1+ year(s) industry
experience
OR 2+ years industry experience and college course work.
Other Requirements:
Ability to meet Microsoft, customer and/or government security
screening requirements are required for this role. These
requirements include, but are not limited to the following
specialized security screenings:
Additional/Preferred Qualifications:
2+ years experience in Critical Environment infrastructures (e.g.,
UPS, Generator, AHU) or working in physical IT infrastructures
(e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures,
structured cabling).
Technical College degree in Computer Science, Math,
Telecommunications, Electrical/Mechanical Engineering or related
field.
Applicable certifications: ASICS/Inventory Control, CompTIA,
Microsoft, Network Certifications, PMP, ITIL, CDCP.
Data Center Operations Management IC3 - The typical base pay range
for this role across the U.S. is USD $76,400 - $154,100 per year.
There is a different range applicable to specific work locations,
within the San Francisco Bay area and New York City metropolitan
area, and the base pay range for this role in those locations is
USD $102,700 - $169,200 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you need
assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a
request via the Accommodation request form
(https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of
your employment with Microsoft and the country where you work.
#COICareers
Keywords: Microsoft Corporation, Sterling , Critical Environment Program Manager, Executive , Sterling, Virginia
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