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Critical Environment Program Manager

Company: Microsoft Corporation
Location: Sterling
Posted on: May 26, 2023

Job Description:

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Your responsibilities will include:
Data Center Operations:

  • Ensures compliance with data center business units and service-level policies. Exercises judgment and discretion to provide input on service level and improvement plan components. Abides by all Service Level and Organizational Level Agreements (SLA/OLAs) to meet compliance and service requirements. Suggests changes for improvements based on experience; investigates root cause of service level degradation and suggests improvement plans. Ensures third parties are compliant with security, safety and all other guidelines.

  • Engages with appropriate teams and resources to execute tasks or projects. Manages programs associated with area of responsibility.

  • Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget; provides input as needed to meet timely and accurate estimates on budget allocation. Plans and bills in a timely and accurate manner; supports finance for accruals; takes steps to avoid After-the Fact (ATF) costs; creates and monitors Purchase Orders (POs) as needed to ensure sufficient funds for operations. Manages POs end-to-end process.

  • Executes strategic vision as executed by leaders.

  • Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns. Participates in Root Cause Analysis (RCA) process as appropriate.

    Service Delivery:

    • Performs troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.

    • Escalates issues as needed for resolution. Partners with others as needed to troubleshoot and resolve issues. Recognizes systemic and unique issues and responds accordingly.

    • Monitors services and KPIs, OKRs, SLAs, and OLAs and reports trends and service anomalies. Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes. Reviews contracts with landlords and third party vendors. Participates in regular operational meetings to review SLAs.

    • Provides communication and resolution to issues related to programs, projects, and incidents to drive service compliance. Contributes to the monitoring, measurement, and improvement of quality of service and support. Escalates issues and helps create resolution; analyzes incident data and information.

    • Manages the assigned projects or programs to meet service delivery objectives. Participates in pilot programs or task forces to ensure smooth implementation for future service delivery. Escalates to appropriate stakeholders to remove obstacles.

    • Exercises judgment and discretion to contribute to issue tracking the overall quality of the end-to-end service and client satisfaction. Learns the customer's business and maintains a reliable customer focus. Recognizes potential customer impact of other events and issues (e.g., customer lockdown); communicates potential impact and plans for impact accordingly. Identifies and minimizes risk and aligns customer to risk and impact. Sets expectations appropriately and keeps commitments. Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages expectations, and offers alternatives when defining customer solutions in light of ongoing operations and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).

    • Contributes to and makes recommendations for improvement in stakeholder partnerships. Manages relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. Effectively communicates with clients and partners (e.g., upcoming service impacts and outages, delivery dates, requirements, project status, new initiatives).

      Data Center Work Environment:

      • Shares best practices; assists others in learning role, process, procedures; mentors others and shares expertise as needed; stays up to date on current changes and ensures others have awareness as needed. Provides mentorship across data centers for specific expertise. Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.

      • Realizes that changes impact the work of others, and proactively shares relevant information to enable efficient workflow. Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.Displays deep understanding of requirements and scope; suggests improvements in implementation based on depth of understanding; provides timely feedback ahead of change to support smooth implementation; raises concerns in timely manner to support implementation of changes.

      • Contributes to a positive team environment by learning and adopting best practices. Contributes constructively in team meetings and in cross-discipline collaborations within the service team. Recognizes priority of team success over individual achievement. Supports team goals and contributes to the success of others.

      • Collaborates and negotiates effectively with others to identify delegates to deliver results. Seeks guidance from management on delegation of resources.


        • In alignment with management priorities, holds self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Supports escalation of issues to appropriate owner.


          • Embody our culture and values

            Required/Minimum Qualifications:

            • High School Diploma or equivalent AND 1+ year(s) industry experience

            • OR 2+ years industry experience and college course work.

              Other Requirements:
              Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

              • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

                Additional/Preferred Qualifications:

                • 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).

                • Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.

                • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

                  Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $76,400 - $154,100 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,700 - $169,200 per year.
                  Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
                  Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .
                  Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft Corporation, Sterling , Critical Environment Program Manager, Executive , Sterling, Virginia

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