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IT Services Delivery Manager

Company: TestPros
Location: Sterling
Posted on: January 21, 2023

Job Description:

Company Overview TestPros is a successful and growing business, established in 1988 to provide Information Technology (IT) technical support services to a wide range of Commercial and U.S. Federal, State, and Local Government customers. Our capabilities include Program Management, Program Oversight, Process Audit, Intelligence Analysis, Cyber Security, Zero Trust, Resiliency, CMMC and NIST SP 800-171 Assessment and Compliance, Computer Forensics, Software Assurance, Software Testing, Test Automation, Section 508 and WCAG Accessibility Assessment, Localization Testing, Independent Verification and Validation (IV&V), Quality Assurance (QA), Compliance, and Research and Development (R&D) services. TestPros delivers innovative independent IT assessment solutions to critical challenges facing the nation and the world. We support the U.S. Federal Government and Commercial clients within the continental USA.TestPros is dedicated to making lives better, safer and more secure. Job Summary Reporting directly to the President, theIT Services Delivery Manager will be a key player within the company. The successful candidate for this position will bring a solid background in successful Commercial Information Technology (IT) services contract delivery. TheIT Services Delivery Manager will be a key leader to: plan, organize, control, and direct the technical, administrative, financial contractual, and personnel actions required for program success. This is a remote/DMVhome office position with some travel to the Corporate office in Sterling, VA and client sites as necessary.This role is responsible for the successful delivery of a portfolio of consulting services and product implementation projects. In this role, the selected candidate will work with our clients product development teams consulting on establishing an accessibility and cybersecurity practice. This is a Full Time remote position with some travel to the Corporate offices in Sterling, VA. Responsibilities

  • You should also be able to deliver on the following expertly and consistently: Help our customers to implement and enforce NIST 800-53, NIST 800-171, DFARs, and CMMC requirements, and also IT accessibility requirements ((WCAG, Section 508).
  • Ensure that our IT Servicedelivery teams understand and comply with contract requirements.
  • Facilitate both employee satisfaction in their jobs and customer satisfaction in the services we deliver.
  • Help develop, cultivate, and manage client relationships.
  • Help with proposal development and reviews.
  • Assist with recruiting and retention of our staff - and periodic staff performance reviews.
  • Become expert in and help evangelize our standard processes, tools, and guidelines.
  • Perform quality control to ensure expected standards are maintained.
  • Help setup, organize, and manage SharePoint sites.
  • Other duties as assigned. Required Skills and Experience
  • U.S. Citizenship is required.
  • Applicants selected will be subject to a security background investigation and may need to meet eligibility requirements for access to classified information.
  • 3+ years of related IT technical experience, andcommercialproject management experience.
  • 3+ years of directly related experience in IT security assessment and compliance; Cloud computing security; Security governance and policy; Security risk analysis; Auditing and monitoring systems.Good understanding of Cybersecurity (NIST 800-171/CMMC, NIST 800-53)andIT Accessibility (WCAG, Section 508).
  • Customer/Account Management(Technical Sales) experience (including the ability to elicit customer requirements and develop Technical/Cost proposals to fulfill those requirements.
  • QA review experience (to review technical staff work products (typically, test results reports)
  • Excellent verbal/written communications skills, be a self-starter, able to work independently, and experienced working in a small business environment (have the demonstrated ability to perform in a variety of roles within a given workday).
  • High proficiency with Microsoft Office to include, PowerPoint and Excel advanced features such as macros, pivot tables, analysis and other advanced features.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize and quickly adapt to changing priorities.Experience creating, managing, and tracking key project management deliverables.
  • Highly ethical performance and behavior that is conducive to professional growth.
  • Ability to thrive in a close-knit, friendly corporate culture dedicated to fostering personal career development with accessible and available senior corporate leadership and without micromanagement.
  • You are passionate about your work, have a drive for learning new technologies and practices, and are a life-long learner with a demonstrated commitment to continuous improvement.
  • Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training, or work experience (preferred) Benefits TestPros offers a competitive salary, medical/dental/vision insurance, life insurance, disability insurance, paid time off, paid holidays,401(k) retirement plan with company match, opportunities for professional growth, cell phone discounts, and much more! All benefits are per TestPros current policies and are subject to change without notice. Benefits are available to full-time employees only. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. VEVRAA Federal Contractor. Powered by JazzHR

Keywords: TestPros, Sterling , IT Services Delivery Manager, Executive , Sterling, Virginia

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