GENERAL MANAGER, CABIN SERVICES
Company: ABM Industries
Location: Sterling
Posted on: January 16, 2023
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Job Description:
OverviewPosition SummaryThe General Manager for the direct
oversight of our operations managers, supervisors, and front-line
employees on his or her designated shift. Employee is further
responsible for ensuring that productivity levels and customer
service requirements are being met and that supervisors and
front-line employees are complying with all safety, quality, and
compliance standards established by the Company, by our Clients,
and by regulatory authorities.Essential DutiesMonitor and maintain
staffing levels with the assistance of the local Human Resources
Department.Accommodate increased / decreased client staffing
requests.Foster deep and meaningful relationships with our client
representatives. Visit our clients frequently to discuss
outstanding issues, concerns, and opportunities.Inspire and
motivate others to do well.Ensure we meet financial targets through
effective scheduling and time management.Work closely with our
human resources team to recruit and retain the most customer
service driven workforce in the business.Deliver world class
training programs that ensure your team members remain attentive to
each passengers personal needs.Work closely with our Safety/Quality
team to execute a vigorous metric-based safety, quality, and
security program.Manage daily schedules.Maintain communication with
Shift Managers/Supervisors to maintain optimum staffing
levels.Effectively coach, counsel, and discipline employees.Work
with Safety Quality Manager to ensure the safety and security of
the operation.Set positive, professional example for
workforce.Establish and maintain effective communication and
working relationships with passengers, co-workers, shift
coordinators, supervisors, managers, etc.Comply with all safety,
security, compliance and quality standards and procedures
established by the Company, Clients, and regulatory
authorities.Perform other duties as assigned.*Job duties may be
modified at any time.MINIMUM REQUIREMENTS *College degree or
similar work experience required.Five (5) years demonstrate
customer focused experience.Five (5) or more years of management
experience.Three (3) or more years of budgeting, expense control
and scheduling experience.Excellent communication and leadership
skills.Must meet all requirements to receive required airport SIDA
badge, including successful completion of a background
check.Individual must also provide drivers license information so
that the Company may conduct a motor vehicle history check.The
company has reviewed this job description to ensure that essential
functions and basic duties have been included. It is not intended
to be construed as an exhaustive list of all functions,
responsibilities, skills, and abilities. Additional functions and
requirements may be assigned by supervisors as deemed
appropriate.Must meet all the requirements to receive required
airport security badge and US Customs and Border Patrol clearance,
including a successful completion of a background check and 10-year
work history.REQNUMBER: 39808All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: ABM Industries, Sterling , GENERAL MANAGER, CABIN SERVICES, Executive , Sterling, Virginia
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