Assistant General Manager - SpringHill Suites Dulles
Company: B.F. Saul Company Hospitality Group
Location: Sterling
Posted on: January 15, 2023
Job Description:
B. F. Saul Company Hospitality Group is a subsidiary of the
largest private real estate company in the Washington, D.C. area,
and has been in operation for over 130 years. The Hospitality Group
operates a portfolio of more than 20 business class hotels with top
brands from Intercontinental Hotel Groups, Marriott International,
Hilton, and Best Western Hotels: along with The Watermark Hotel,
The Hay-Adams Hotel, and Perch Putt. These properties are operated
by a team of more than 1,000 enthusiastic hospitality
professionals!
Do you enjoy working with people, leading a team, customer
relations, problem solving, and having opportunities for career
growth? The SpringHill Suites Hotel by Marriott in Sterling, VA, is
looking for you! Join the amazing team at the SpringHill Suites and
enjoy the benefits of a career in the hospitality industry!
This position as an Assistant General Manager is responsible for
overseeing the overall management and operation of the hotel. Uses
leadership skills to drive revenue, maximize profit and ensure
quality. Effective management of assigned staff to ensure
achievement of overall financial results, guest satisfaction and
positive team member relations.
Responsibilities
- Personally Delivers Exceptional Guest Service: Accountable for
maintaining high service and quality standards according to brand
including Quality Assurance Inspections and Guest Satisfaction
Surveys. Communicates guest feedback to hotel staff and addresses
trends/issues with staff in a timely manner. Encourages and
collaborates with hotel team to set an example of the expected
level of guest service. Personally follows up on all guest
inquiries, issues and concerns in a timely and effective manner to
ensure B. F. Saul Company Hospitality Group's high standards of
quality and service are maintained.
- Sales: Actively participates in the hotel's sales efforts,
analyzes and negotiates business, determines pricing and yield
strategies, attends sales calls/site visits to impact and maintain
client relationships. Assists in maintaining accurate weekly,
monthly and annual budgets, forecasts and business plans in
collaboration with the hotel's sales team. Works in conjunction
with Revenue Manager and Sales Team to implement sales strategies
and a business mix that will help ensure the hotel achieves maximum
revenue potential. Provides direction to operations team to ensure
the service and quality needs of negotiated accounts and groups are
met consistently.
- Maximizes Guest Satisfaction Scores: Identifies potential
obstacles to exemplary service. Uses available tools and knowledge
to implement ideas to maximize guest satisfaction scores.
Communicates results from guest satisfaction surveys with hotel
team and addresses needs and trends that have been identified from
the survey results. Responds to guest concerns which arise on
surveys when necessary. Works with hotel team to maintain guest
satisfaction scores that are within the range deemed acceptable by
the brand.
- Financial Responsibility: Assists in managing expenses
according to budgeted/forecasted guidelines to maximize hotel
profitability. Assists in reviewing/releasing payroll and ensuring
effective labor management. Utilizes the B. F. Saul Company
Hospitality Group procurement system effectively and adheres to the
approved vendor network for purchasing. Assists in preparation and
management of the hotel budget and ongoing forecasting efforts.
Communicates financial forecasts via weekly reporting and critiques
month end financial results via month end reporting. Shares revenue
forecasts with leadership team to ensure departmental expense is
adjusted accordingly. Reviews A/R and A/P with emphasis on
following accounting procedures as outlined in B. F. Saul Company
Hospitality Group's Internal Accounting Audit. Manages and
maintains company assets to stay within budget guidelines and
prolong the life of company resources.
- Training and Development: Responsible for assisting with the
ongoing training and development of hotel team members and
maintaining all necessary training records. Ensures the new hire
training process effectively prepares new team members for their
positions. Analyzes current training programs and adjusts as
needed. Implements new B. F. Saul Company Hospitality Group and
brand training initiatives in a timely manner. Utilizes training
resources effectively and ensures all training requirements are
met.
- People Management: Responsible for effectively interviewing,
hiring, coaching and developing hotel team members and management
team. Addresses performance issues accordingly and takes
appropriate corrective action to hold team members accountable.
Motivates hotel staff by setting goals, providing ongoing feedback
and rewarding/recognizing team members. Effectively addresses areas
for improvement determined by B. F. Saul Company Hospitality
Group's annual Team member Opinion Survey and communicates results
from the survey to the hotel staff in a timely manner. Ensures
annual team member turnover falls within B. F. Saul Company
Hospitality Group's acceptable guidelines and reacts to any
turnover concerns.
- Self/Workload Management: Responsible for effective
self/workload management and adjusting work schedule as dictated by
business needs. Provides guidance and assistance to the hotel team
members and leadership team to ensure their workloads are
appropriate and managed effectively. Demonstrates clear written and
verbal skills. Promotes a productive, professional and
collaborative work environment. Plays an active role in leading
daily team meetings and weekly/monthly departmental/hotel meetings
to ensure proper communication and planning occurs.
- Safety/Risk Management: Participates in monthly Safety
Committee Meetings. Assists in conducting routine inspections of
the hotel operation/building to maintain standards of B. F. Saul
Company Hospitality Group, brand, local, state and federal
regulations. Ensures a clean and safe work environment. Understands
the importance of handling all guest and team member
accidents/incidents in a timely and effective manner while
following B. F. Saul Company Hospitality Group policy. Completes B.
F. Saul Company Hospitality Group incident reports and follows up
within appropriate time frame. Assists in promoting corporate
safety programs and initiatives.
Qualifications
- Education: High school diploma or GED required. College degree
or equivalent experience required.
- Experience/Knowledge/Skills/Abilities: 3-5+ years of
progressive hotel management experience with Marriott is required.
Must be able to manage multiple hotel and corporate priorities in a
fast paced environment. Must be able to effectively communicate
with all levels within and outside the organization and have the
ability to effectively problem solve with all.
#oneteam
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
professionals.
Equal Opportunity Employer/Veterans/Disabled
Keywords: B.F. Saul Company Hospitality Group, Sterling , Assistant General Manager - SpringHill Suites Dulles, Executive , Sterling, Virginia
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