Assistant Food & Beverage Manager - Holiday Inn Dulles
Company: HOLIDAY INN DULLES
Location: Sterling
Posted on: September 25, 2022
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Job Description:
B. F. Saul Company Hospitality Group is a subsidiary of the
largest private real estate company in the Washington, D.C. area,
and has been in operation for over 130 years. The Hospitality Group
operates a portfolio of more than 20 business class hotels with top
brands from Intercontinental Hotel Groups, Marriott International,
Hilton, and Best Western Hotels: along with The Watermark Hotel,
The Hay-Adams Hotel, and Perch Putt. These properties are operated
by a team of more than 1,000 enthusiastic hospitality
professionals!
O'Malley's Pub, ballroom, meeting rooms, lounge, and room service
are the responsibility of the Assistant Restaurant Manager to
operate efficiently and ensure adherence to all health regulations.
Uses leadership skills to drive revenue, maximize profit and ensure
quality. Manages assigned staff/departments to ensure achievement
of overall financial results, guest satisfaction and positive
associate relations.
Responsibilities
-Effective Operation of Restaurant/Outlets: Leads the staff to
restaurant and all outlets operate efficiently and business goals
are achieved. Attends appropriate meetings and communicates
effectively with all responsible staff to ensure guest and
associate needs are met.
-Guest Service: Accountable for guest satisfaction by ensuring food
and beverage service standards are met and guest needs are
responded to in a timely manner. Resolves guest complaints in
courteous and friendly manner, focusing on service recovery when
applicable. Works side by side with staff to train and model
appropriate guest service standards.
-People Management and Development: Responsible for interviewing,
hiring, coaching, and development of all associates. Evaluates
staff performance and takes appropriate corrective action as needed
to hold associates accountable. Motivates staff by setting goals,
providing ongoing feedback, and rewarding/recognizing associates.
Responsible for training all associates and ensuring training
records are maintained. Analyzes quality issues, identifies
training needs and ensures implementation to improve results.
Utilizes available resources and adheres to B. F. Saul Company
Hospitality Group training policies. Ensures all company, brand,
and department specific training requirements are met.
-Financial Expectations: Accountable for achieving business revenue
goals by developing and implementing service programs. Responsible
for building and maintaining client relationships to drive repeat
business/customer referrals. Uses expertise to develop and
implement changes to restaurant/outlets based on sales and guest
comments. Responsible for operating within a set budget and
managing of expenses to achieve and maximize profit expectations.
Responsible for effective labor management through proper
scheduling, monitoring, and adjusting based on business needs and
the departmental budget. Follows B. F. Saul Company Hospitality
Group procurement guidelines and applies good business judgment.
Manages and maintains company assets to stay within budget
guidelines.
-Safety/Risk Management: Conducts routine inspections of
restaurant/outlets to maintain quality food and beverage standards
per B. F. Saul Company Hospitality Group, brand, local, state and
federal regulations. Ensures a clean and safe work environment, and
follows all B. F. Saul Company Hospitality Group procedures for
guest/team member incidents.
-Self/Workload Management: Responsible for effective self/workload
management. Demonstrates clear written and verbal communication
skills. Promotes collaboration and positive, professional work
environment. Attends all daily, weekly and/or monthly
department/hotel meetings to ensure proper communication/planning
occurs. Adheres to all B. F. Saul Company Hospitality Group
Standard Operating Procedures.Qualifications
-Education: College degree or equivalent experience required. Serve
Safe, TIPS or CARE beverage service certification or the ability to
obtain certification is required.
-Experience/Knowledge/Skills/Abilities: Three+ years of progressive
restaurant or food and beverage experience required, with a minimum
of one year supervisory/management experience. Must have the
ability to communicate well with all levels within and outside the
organization, and be able to problem-solve with associates and
guests. Must be able to manage multiple priorities in a fast-paced
environment.
-Physical: Ability to lift, push and pull up to 50 pounds on a
regular basis throughout shift. Ability to lift, transport, and
connect a keg weighing up to 150 pounds an occasional basis with
assistance. Requires ability to work extended hours based on
business needs, with physically demanding responsibilities such as
walking, standing, carrying, and moving throughout the shift.
Preferred Experience
-Experience/Knowledge/Skills/Abilities: Prefer 2+ years of
supervisory/management experience in a venue of similar brand,
volume and reputation for focus on guest satisfaction.
#oneteam
B. F. Saul Company Hospitality Group is proud to be an equal
opportunity workplace dedicated to pursuing and hiring diverse
professionals.
Equal Opportunity Employer/Veterans/Disabled
PI192185762
Keywords: HOLIDAY INN DULLES, Sterling , Assistant Food & Beverage Manager - Holiday Inn Dulles, Executive , Sterling, Virginia
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