Quality Service Manager
Company: JK Moving Services
Location: Sterling
Posted on: August 7, 2022
Job Description:
Description:Under the direction of the Operations Manager,
Quality Service Manager supports the Commercial Services division
to coordinate, track, and manage service and training activities
for the commercial crew base serving JK clients.
Works with the Operations management to implement training programs
for new hire training classes and progressive training to meet
corporate service standards. Collaborate with the corporate Safety
Director and the Commercial Operations Manager to assess safety
standards and implement standard operating procedures to ensure the
achievement of the corporate goals.
Schedule will be Tuesday thru Saturday with flexible hours (ie.,
client dependent)
90% of the time, the QS Manager will be out on client site.
Responsibilities:
- Assist in managing crew professionalism & appearance
- Perform Job Quality Checks
- Maintain accurate working files
- Provide outstanding value, excellent communication, a willing
attitude, reliability, and a professional image, an assurance of
excellence, customer empathy, and exceptional service
- Embrace change and be willing to take risks and create new ways
for employees to work cohesively together
- Capable of changing or modifying conventional ways and doing
what makes sense even when faced with a challenge
- Conducts skills assessments and quality control exercises for
incorporated training initiatives and on-going developmental
needs
- Conducts learning and information sessions to drive full
understanding and education on policies and procedures,
- development, technical skills, performance management and soft
skills
- Emphasizes core values and mission statement through the
training process and as a cultural reinforcement to employees
- Provides performance feedback to trainees and to
management
- Communicates in a manner that influences the perception and
behavior of others
Qualifications:
- High School diploma or equivalent
- Knowledgeable and experienced with MS Ofice (Word, Excel,
Outlook, Etc.)
- Proven ability to work with other team members in pro-active
and respectful manner
- Solid customer service skills, follow up, communication (verbal
and written)
- Due to the required mobility, candidate MUST have a clean
driving record and be insurable by JK Moving insurance policy
- Proven problem-solver, analytical and decision making
skills.
- Ability to work in a fast paced, multi-tasked, and electronic
environment
- Have the ability to take responsibility for results and make
adjustments as needed
- Assists with the development and design of tactical and
strategic training initiatives
- Represent the company in a professional manner
AboutAs the largest office moving company in the greater DC area,
JK delivers superior relocation, storage, records management, and
technology services to commercial and industrial clients from
museums and universities to data centers, laboratories, and medical
facilities. For the third year running, JK Moving Services has been
ranked #1 commercial mover by Washington Business Journal. JK
actively seeks dedicated professionals ready to positively impact
the office moving community.JK places high standards on the care of
its employees. From charitable giving to competitive compensation
to fun corporate events, JK invests in each employee's professional
and personal growth. This level of commitment sets JK apart from
other companies - why not consider joining JK Moving Services
today! JK Benefits
- In addition to comprehensive medical, dental, and vision
insurance, JK Moving offers:
- World-class retirement savings programs including
Company-funded profit sharing and safe harbor 401(k)
- Recruitment and customer referral bonuses
- Weekly pay structure
- Company-paid life insurance and accidental death benefits
- Voluntary protection programs for employees and their
families
- Service recognition programs
- Safety & performance bonuses
- Tuition reimbursement and student loan repayment
assistance
- Discounted membership @ Gold's Gyms (corporate locations)
nationwide
- Global employee wellness programs and Employee Assistance
Program (EAP) for employees and their families
- Medical and Dependent Care Flexible Spending Accounts
(FSAs)
- Health Savings Account (HSA) with employer matching
contributionEqual Opportunity/Affirmative Action Employer
Keywords: JK Moving Services, Sterling , Quality Service Manager, Executive , Sterling, Virginia
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