Quality Service Manager

Company: JK Moving Services
Location: Sterling
Posted on: August 7, 2022

Job Description:

Description:Under the direction of the Operations Manager, Quality Service Manager supports the Commercial Services division to coordinate, track, and manage service and training activities for the commercial crew base serving JK clients.
Works with the Operations management to implement training programs for new hire training classes and progressive training to meet corporate service standards. Collaborate with the corporate Safety Director and the Commercial Operations Manager to assess safety standards and implement standard operating procedures to ensure the achievement of the corporate goals.
Schedule will be Tuesday thru Saturday with flexible hours (ie., client dependent)
90% of the time, the QS Manager will be out on client site.
Responsibilities:

• Assist in managing crew professionalism & appearance
• Perform Job Quality Checks
• Maintain accurate working files
• Provide outstanding value, excellent communication, a willing attitude, reliability, and a professional image, an assurance of excellence, customer empathy, and exceptional service
• Embrace change and be willing to take risks and create new ways for employees to work cohesively together
• Capable of changing or modifying conventional ways and doing what makes sense even when faced with a challenge
• Conducts skills assessments and quality control exercises for incorporated training initiatives and on-going developmental needs
• Conducts learning and information sessions to drive full understanding and education on policies and procedures,
• development, technical skills, performance management and soft skills
• Emphasizes core values and mission statement through the training process and as a cultural reinforcement to employees
• Provides performance feedback to trainees and to management
• Communicates in a manner that influences the perception and behavior of others
  Qualifications:
  • High School diploma or equivalent
  • Knowledgeable and experienced with MS Ofice (Word, Excel, Outlook, Etc.)
  • Proven ability to work with other team members in pro-active and respectful manner
  • Solid customer service skills, follow up, communication (verbal and written)
  • Due to the required mobility, candidate MUST have a clean driving record and be insurable by JK Moving insurance policy
  • Proven problem-solver, analytical and decision making skills.
  • Ability to work in a fast paced, multi-tasked, and electronic environment
  • Have the ability to take responsibility for results and make adjustments as needed
  • Assists with the development and design of tactical and strategic training initiatives
  • Represent the company in a professional manner
    AboutAs the largest office moving company in the greater DC area, JK delivers superior relocation, storage, records management, and technology services to commercial and industrial clients from museums and universities to data centers, laboratories, and medical facilities. For the third year running, JK Moving Services has been ranked #1 commercial mover by Washington Business Journal. JK actively seeks dedicated professionals ready to positively impact the office moving community.JK places high standards on the care of its employees. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee's professional and personal growth. This level of commitment sets JK apart from other companies - why not consider joining JK Moving Services today! JK Benefits
    • In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
    • World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
    • Recruitment and customer referral bonuses
    • Weekly pay structure
    • Company-paid life insurance and accidental death benefits
    • Voluntary protection programs for employees and their families
    • Service recognition programs
    • Safety & performance bonuses
    • Tuition reimbursement and student loan repayment assistance
    • Discounted membership @ Gold's Gyms (corporate locations) nationwide
    • Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
    • Medical and Dependent Care Flexible Spending Accounts (FSAs)
    • Health Savings Account (HSA) with employer matching contributionEqual Opportunity/Affirmative Action Employer

Keywords: JK Moving Services, Sterling , Quality Service Manager, Executive , Sterling, Virginia