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Director of Client Services

Company: Regional Recreation Corporation of Wood Buffalo
Location: Sterling
Posted on: April 8, 2021

Job Description:

Director of Client Services in Sterling, Virginia - Careers at CapRelo - Sterling Skip to content

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    • Why CapRelo CapRelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO Poster and Supplement . OFCCP 41 CFE 60-1.35(c) .As a qualified individual with a disability or disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the online application system as a result of your disability. To request application assistance, please email careers@caprelo.com or call (703) 260-3034.CapRelo participates in E-Verify / CapRelo participa en E-Verify -----Immigrant and Employee Rights / Seccion de Derechos de Inmigrantes y Empleados Global Headquarters +1-703-260-3323 CapRelo Canada +1-888-808-1187 CapRelo EMEA +44 (0) 17-2244-6224 CapRelo APAC +86 225 830 7816 Subscribe to receive updates and resources from CapRelo
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        • -- Copyright 2019, Capital Relocation Services. All rights reserved. Director of Client Services in Sterling, Virginia - Careers at CapRelo - Sterling Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Welcome page Returning Candidate? Log back in! Director of Client Services Job Locations US-VA-Sterling ID 2021-2431 Category Customer Service/Support Type Regular Full-Time Overview Responsible for account management of assigned clients. Represents the organization as a subject matter expert and client liaison and works to identify and implement additional business development and revenue opportunities. Ensures operational and workflow efficiencies while providing comprehensive data reporting. Consults with senior executives on action plans to achieve revenue goals and service levels for clients and transferees. Acts as primary account manager for US Domestic and International Mobility clients, including those requiring compensation services, and as a regional support for clients based elsewhere. Responsibilities
          • Proactive, market-awareness, and engagement with all levels of client contacts.--
          • Develops strong strategic relationships and responsible for driving an overall service delivery experience for assigned clients by creating a "trusted advisor" relationship with several layers of the client's management and personnel.
          • Account plan development and maintenance, management reviews, operational efficiency and execution, client forums, and business entertainment.
          • Drives and supports business strategy development, implementation, and execution for a defined portfolio.
          • Develops and drives revenue enhancement strategies in support of the business plan and the operational execution to ensure results are attained. Within the assigned account base, continually reviews current pricing arrangements and risk exposure to ensure retention.
          • Collaborates with the sales leadership and Vice Presidents of Business Development to prospect new accounts and cross-sell existing accounts. Develops strategies for RFI and RFP support, sales presentation assistance, and site visit management.
          • Provides ongoing support and direction for client evaluations, pricing, service strategies, and account planning. Responsible for identifying volume and revenue variances and creating appropriate strategies to adjust to these changes in pricing, staffing, and other related areas.
          • Provides creative input and planning for client events, such as the Client Summits, WERC, and other industry conferences. Determines strategies to promote the business, offers educational content, and opportunities for client-to-client interaction.
          • Analyzes client policies in depth, offering consultative insight and recommendations to improve program management and goal attainment.
          • Responsible for P&L for a client portfolio, including budgeting and reforecasting, and the achievement of defined revenue growth targets.
          • Subject matter expert for services in the following areas: Domestic Relocation Policies, International Relocation Polices, International Assignment Management, and have a working knowledge of Expatriate Tax and Cost Projections, Tax Equalization, Expatriate Payroll, Year-End Processing and Compensation Summaries, Tax Advances and Collections.
          • Travel as required.
          • Other duties as assigned. Qualifications
            • Bachelor's Degree or above
            • Consensus builder ability to effectively communicate with all levels of staff, clients and assignees.
            • Strong analytical skills for gathering and interpreting internal and external customer requirements.
            • Minimum 5 years' experience with all aspects of International Global Mobility business.
            • CRP and GMS designation preferred.
            • Thorough understanding of expatriate compensation, year-end reporting and compensation accumulation processes.
            • Thorough understanding of domestic and supply chain use, management, issue resolution, and value propositions.
            • Excellent written, verbal, communication, and analytical skills, and strong client-facing presentation skills.
            • Strong track record of working creatively in the global mobility marketplace.
            • Exceptional compensation, benefits, and payroll experience required. About CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance - you've come to the right place. Benefits
              • In addition to comprehensive medical, dental, and vision insurance, CapRelo offers:
              • World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
              • Recruitment and customer referral bonuses
              • Company-paid life insurance and accidental death benefits
              • Voluntary protection programs for employees and their families
              • Service recognition programs
              • Safety & performance bonuses
              • Tuition reimbursement and student loan repayment assistance
              • Discounted membership @ Gold's Gyms (corporate locations) nationwide
              • Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
              • Medical and Dependent Care Flexible Spending Accounts (FSAs)
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Keywords: Regional Recreation Corporation of Wood Buffalo, Sterling , Director of Client Services, Executive , Sterling, Virginia

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