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Field IT Customer Support Operations Manager - Secret Clearance

Location: Sterling
Posted on: January 8, 2021

Job Description:

WANTED: a mission driven professional with a Secret Clearance and 10 years of Information Technology experience to be our next Field Information Technology (IT) Customer Support Operations Manager in Sterling, VA.As a Field IT Customer Support Operations Manager, you will:

  • Provide leadership and technical expertise supporting a large federal law enforcement customer with a critical mission supporting the nation
  • Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan!
  • Be part of an empowered culture where you are a key contributor to the success of the company
  • Develop and implement technical solutions to transform and modernize a large federal IT enterprise to increase performance and efficiency
  • Continue growing your skills and knowledgeA week in the life of a Field IT Customer Support Operation Manager:
    • Provide leadership and technical direction for a diverse IT operations and maintenance (O&M) customer support staff geographically distributed over 40 field offices across the US and abroad
    • Communicate and interface directly with the PM and customer senior management for planning, operations, problem solving, and reporting at the project level.
    • Responsible for directing and managing all Field Support contractor project resources as well as all aspects of project performance (i.e., technical, contractual, administrative, financial).
    • Work closely with PM and the customer Contracting Officer's Representative on a regular basis and with managers and technical personnel as needed.
    • Make both formal and informal presentations on project matters.Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Our employee-owners are encouraged to make a difference, implement new ideas in a collaborative environment, and focus on mission critical success. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Join us!AWARDED "BEST OF THE BEST" by U.S. Veterans Magazine, "TOP 10 MILITARY FRIENDLY EMPLOYER" by and "BEST FOR VETS" by Military Times#CJPOST #LI-EW1Job Requirements
      • Secret clearance or higher.
      • Bachelor's Degree in an IT related field
      • 10 years of related IT management experience
      • 5 years' experience leading or supporting enterprise IT O&M operations OCONUS
      • ITIL Foundations Certified (v4 preferred)
      • Scaled Agile Framework (SAFe) certification preferred
      • Experience leading or supporting agile, responsive teams using principles from the Scaled Agile Framework (SAFe) and/or DevSecOps is preferred.
      • Security+ or equivalent certification preferred
      • Must be willing to disclose any/all past illegal drug use and certify no use of marijuana in the last 3 years nor illegal drugs other than marijuana in the last 10 yearsSkills and abilities:
        • Highly motivated, self-starter and team player with a high energy level and willingness to aggressively take on responsibility.
        • Demonstrated ability to approach job responsibilities with a focus on process improvement.
        • Excellent computer knowledge and experience.
        • Able to work and effectively communicate with all levels of management
        • Strong verbal and writing skills.
        • Unconditional integrity and commitment to achieving goals.EOE M/F/Disability/Veterans

Keywords: AMERICAN SYSTEMS, Sterling , Field IT Customer Support Operations Manager - Secret Clearance, Executive , Sterling, Virginia

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