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Cloud Application Support Engineer

Company: Mainstreet Bank
Location: Sterling
Posted on: August 7, 2022

Job Description:

AVENU--- is looking for a Cloud Engineer to support the Avenu Platform (a Bank as a Service platform). We need a dynamic Cloud Engineer to partner with our platform development, technical support, and cyber security teams to manage internal platform sub-systems, infrastructure, and triage and fix production issues.
The Cloud Engineer will work on Tier 2 production issues that directly impact our Fintech clients and their customers. You will work closely with your Platform development and Quality Assurance team members in resolving issues.

  • System maintenance technical documentation
  • Environment documentation - standard operating procedures
  • Discovery of new network components and resources
  • Documentation of configuration management database

    Status Updates & Reporting

    • Security and compliance reporting
    • Periodic status of SLAs and KPIs

      Root Cause Analysis and Fixes (RCA)

      • Analysis and identification of repeat incident patterns for permanent fixes
      • Updating automation scripts based on RCA

        Application Support

        • Support, develop, modify, debug and/or maintain software code according to functional, non-functional and technical design specifications.
        • Production deployments Configuration Management
        • Availability and performance management
        • Upgrades and patching

          Monitoring and Alerting

          • Analysis and definition of alert thresholds and logging
          • Incident prevention
          • Periodic maintenance activities


            • This can be a hybrid / remote position, but may require travel to our Sterling and Fairfax, Virginia offices
            • 3+ years of Cloud Application Support experience
            • 2+ years of working with payment systems
            • Experience supporting Cloud/SaaS software products and APIs is highly coveted
            • XaaS technologies, platforms, and applications
            • Developing software using languages such as Java, Python, Go or other modern languages
            • Knowledge of web services, API, REST and RPC
            • An ability to analyze user requirements to derive software design and performance requirements
            • An ability to design and code new software or modify existing software to add new features
            • Experience with debugging existing software and correcting defects
            • Knowledge of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP, etc.
            • Database experience, including knowledge of SQL and NoSQL
            • Familiarity with working in an Agile software development environment
            • Excellent verbal and written communication skills and the ability to work effectively in a team environment
            • Dedicated to champion customer problem until resolution

              You'll be a great fit if you:

              • Possess strong interpersonal communication skills and confidence to collaborate effectively with Fintech clients, our Technical Support team and Platform Development team
              • You have innovative problem solving and critical thinking skills to identify root issues, trends and critical remediation strategies
              • Have a career goal of joining a FinTech that is launching new products and services into a dynamic, fast-paced, and competitive marketplace

                At MainStreet Bank we strive to bring talented, team-oriented individuals on staff to meet and exceed our customers' needs. MainStreet team members enjoy a friendly working environment, opportunity for personal and professional growth, generous benefits and access to resources for improving their well-being.

                For more information visit our website at .

                MainStreet Bank is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.PI186156714

Keywords: Mainstreet Bank, Sterling , Cloud Application Support Engineer, Engineering , Sterling, Virginia

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