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Operations Engineer 1

Company: Asurion
Location: Sterling
Posted on: February 15, 2020

Job Description:

Operations_Engineer_I Sterling, VA Overview: This position is responsible for providing supervision for project and work intake, team member coordination for Rack/Stack, vendor escort, and systems maintenance/smart hand services for the Asurion Data Center Service (DCS) Team. This position will ensure each request made to the Data Center Services team are assessed, planned, resourced and completed successfully. This position will also be accountable for supervising overall operational performance, readiness, reliability, and integrity of the Data Center Services teams Essential Duties and Responsibilities: * Provide supervision for all new Data Center projects and services requested for the Data Center Services Team * Coordinating with the Data Center Managers to identify opportunities to enhance service offering of the DCS Team. * Manage the DCS intake process to ensure technical representatives have been assigned in support of design and build activities. * Coordinate with the Data Center and Critical Systems Managers, IT Change Management, and appropriate DCSCSS resources and other Technology Products team members, to ensure that project and work requests are addressed quickly, resourced appropriately and completed in a timely manner. * Ensure accurate and timely reporting of weekly project/service requests, resource utilization (e.g., completion rate of associated Service Desk requests). * Assist in the processing of all DCS Change Management requests. Review for completeness, accuracy, and appropriateness and make recommendations for approval or alternative selections. * Attend daily Asurion Change and Release Management calls; representing DCS approved activities. * Provide input into DCS offerings, update and enhance existing services based on outcomes of projects, i.e., improvements. Provide additions of new services based on customer requests. * Provide awareness presentations and communication to inform requestors of services of all DCS process flows, forms, SLAs, timelines, etc. * Attend project review meetings to gain understanding of project requirements, scope and timeline. Identify and coordinate the appropriate DCS resources to attend future project design meetings and conduct project build/deployment activities * Ensure all project intake forms; checklists, templates, etc. are completed for each project request. * Complete the audit process of work performed by DCS team members; ensure all work completed as defined, cabling dressed appropriately, assets labeled, associated details updated in the IT Asset Management (ITAM) system. * Coordinate with Data Center and Critical Systems Managers for any and all escalations related to project and service requests. * Function as point of escalation for DCS. * Manage and maintain data center infrastructure documentation. The successful candidate will ensure all documentation adheres to company policies, industry standards and best practices. * Manage Low Voltage cabling projects for all site across the US and Canada. This includes coordination between Project Management teams and Cabling vendors. * Ensure secure storage data erasure and destruction of Hard Drives. * Receiving at the site for all IT assets, and related equipment. Updating procurement and asset management. What You ll Bring to the Team: * Candidate must be available from 6am 6pm Mon-Fri. Candidate will be responsible for weekend On-Call coverage on a biweekly rotation. * Superior writing, editing, and communication skills. * 1-2 years experience in a professional services environment and job- related experience. * Knowledge of networking and data communications fundamentals and project management skills. * Excellent written and verbal communication skills coupled with excellent customer service orientation. * The ability to remain composed under stressful conditions is a must. * Microsoft Office; Work, Excel, Power Point, Visio and Microsoft Project. * Candidate must be available for weekend work and on-call for escalated problems. * Competency in Microsoft Office, Visio and other reporting applications will be a key requirement. * Ability to be on call and have the ability to respond remotely of any alarms that may occur through our remote monitoring system. * Work on weekends, evenings, and non-traditional hours will be part of the job environment. Candidate will be expected to respond to emergency conditions on an ad-hoc basis. * Some travel may be required.

Keywords: Asurion, Sterling , Operations Engineer 1, Engineering , Sterling, Virginia

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