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Client Operations Manager, Partnership for Leaders in Education

Company: University of Virginia Darden School of Business
Location: Charlottesville
Posted on: October 23, 2019

Job Description:

The Darden School Foundation at the University of Virginia seeks a highly motivated professional to join its Partnership for Leaders in Education (PLE) team. The Client Operations Manager will support and manage executive education programs and related materials for the over 500 senior education leaders who engage each year with the Partnership for Leaders in Education. Additionally, they will support the PLE team by organizing schedules, logistics, and materials for in-district support and off-site engagements, with the goal of providing extraordinary customer service and world-class programming. -- -- Specific responsibilities include: -- Program Delivery: Support the delivery of world-class programs, ensuring district partners, faculty, and the PLE team have clear communication, timely materials, and the operational necessities to focus on their learning while participating in programs -- -- -- -- Ensure effective delivery of all operational aspects of assigned PLE executive education programs or other events in collaboration with clients, faculty, computing, audio-visual and publications departments-------- Manage pre- and post-program communications with participants, including the preparation (as necessary) and dissemination of program materials and coordination of materials and logistics through the learning management system (Canvas)-------- Prepare and proofread program materials and communications to participants -- Welcome partners throughout programs and address in-the-moment needs, ensuring that PLE's partners experience a world-class experience in support and executive education -- Negotiate and budget all food, classroom, lodging, transportation, tours and special events, photos and gifts for PLE programs, which includes planning for off-site activities and ordering materials -- Actively participate in program planning meetings and post-program debrief meetings -- Develop and document project plans for the program, maintaining files on all events, inventory records, and system procedures related to executive education programs -- Manage evaluation process and tracks follow-up items -- Propose solutions and/or improvements to PLE staff and faculty regarding long-term program needs -- Maintain area for material storage and provide detailed reporting of purchases and usage -- -- -- -- In-District Support: Work collaboratively with school districts, PLE team members, consultants, and other members of the operations team to ensure site and tailored support visits are planned and executed effectively -- -- -- -- Act as partner to the District Support Chiefs and other PLE team members to ensure effective support is provided in the field -- Schedule conference calls, schedule visits, prepare materials, ensure visit logistics meet partner needs, and coordinate support travel to districts for consultants -- -- Support PLE team members and consultants by editing client reports for grammar, syntax and formatting, ensuring they are of the highest quality for our clients -- Ensure streamlined travel plans that minimize complications and maximize use of time -- Handle issues regarding cancellation of travel arrangements and when possible make immediate alternative arrangements -- Ensure PLE team members have professional travel binders that provide easy access to all client and logistical information, coordinating with operations assistant(s) to prepare the binders and with operations associate and assistant(s) to be sure all travel logistics for all types of work in the field are well-coordinated and run smoothly -- Responsible for submission of travel and office supply receipts to the finance director when making purchases for the PLE -- As needed, assist in the preparation of expense claims that are submitted to accounting. -- -- -- -- Team Coordination and Alignment: Identifies key PLE goals and collaborates with internal and external stakeholders to support the pursuit of those goals---------------- Respond to e-mails from PLE staff, Darden, Curry and external stakeholders, providing documents, information, directions, etc. -- Foster a healthy team culture, working in concert with the Chief of Programs and other OPS team members to assure a high level of collaboration and coordination -- Develop and refine various project plans for unique PLE offerings, including Spring Retreats and the Sustainability program -- Assist in the recruiting, orienting, and training of all newly-hired client operations managers and assistants -- -- -- -- -- Successful candidates will have a proven track record that includes: -- Bachelor's degree -- Four to five years of professional experience, including work in a fast-paced environment------ Experience managing and coordinating events with a focus on customer service and responsiveness -- Experience in nonprofit or mission-driven organizations -- -- Experience with database and cloud-based applications -- One year working with enterprise technology solutions such as Salesforce, Event Registration tools, Learning Management Systems, or Customer Relationship Management systems -- Very strong organizational skills and communication skills -- -- Technology-minded and enabled -- Attention to detail and focus on efficiency -- Strong interpersonal skills and ability to collaborate on a small, nimble team -- Ability to work effectively under pressure and/or stringent schedules -- Ability to work with minimal supervision and to interact with a variety of stakeholders -- Learning management system experience with Canvas, NovoEd or similar tool -- Proficiency in Microsoft Office required -- Commitment to continued professional and personal growth -- -- Demonstrated commitment to working with people with diverse backgrounds and perspectives -- A willingness to pitch in to the collective effort, supporting colleagues during busy times -- A high degree of self-awareness, emotional intelligence and interpersonal skills -- Entrepreneurism and a high level of motivation -- -- -- -- Above all, the Client Operations Manager will be able to strengthen partner engagement by managing world-class programs and seamless logistics. Ideal candidates will demonstrate a belief in the transformative power of leadership and the importance of high-quality K-12 public schools. Success in this role will require a proactive, collaborative, and results-oriented approach. -- -- -- BACKGROUND The Darden/Curry Partnership for Leaders in Education (PLE) is a joint venture of the University of Virginia Darden School of Business and Curry School of Education - both nationally ranked in the top 20 graduate programs in their fields. A truly unique, collective enterprise established in 2003, PLE's evidence-based, evolving approach has been developed by successful practitioners, leaders, and scholars, and strategically combines the most innovative thinking in business and education to prepare and strengthen education leaders for the demands of leading schools and school systems. -- ---- Working side by side with its client partners, the PLE seeks to instill core competencies in system and school level administrators to help contextualize largescale issues, and cultivate real, cascading change. Among the many distinguishing characteristics of PLE's approach are an authentic investment in working within the district construct and an unwavering belief in the transformative power of leadership. PLE empowers courageous district and school leaders to re-examine essential practices and to make the critical and bold systemic changes necessary to rapidly and sustainably improve student learning. Children and families across the country depend on the vitality and excellence of public schools, and the PLE sees student achievement as a key measure of our success. -- -- -- PLE's innovative, systemic approach to school improvement has resulted in remarkable gains in student achievement in schools and districts across the country. Over 13 cohorts, PLE has served over 70 school districts, across 18 states, many through multiple engagements. Notably, most of PLE's partner schools outgain state averages, almost 50% experience double-digit proficiency gains within two years, and one in five schools achieves over 25-point gains within three years. In just the past two years, twelve of PLE's district partners have had multiple schools experience double-digit gains in student achievement, coupled with increases in school letter grades. -- -------- In order to deepen gains and establish additional proof points, the PLE recently launched a sustainability program in partner districts and customized programs for district Cabinet leadership. These programs will inform broader efforts to improve systems and schools within partner districts and, ultimately, other districts across the country. District and school leaders in the sustainability program have improved how they work together to maximize the efforts of others, identify and solve problems, and rethink organizational design to meet student needs. These leaders are now poised to take those efforts to the next level, while further distributing and growing leadership at the LEA and school levels, to create cultures of continuous improvement that will last beyond changes in leadership. -- -- -- ---- The University of Virginia is an equal opportunity and affirmative action employer. Women, minorities, veterans and persons with disabilities are encouraged to apply

Keywords: University of Virginia Darden School of Business, Sterling , Client Operations Manager, Partnership for Leaders in Education, Education / Teaching , Charlottesville, Virginia

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