Director, Global Client Delivery - Strategic Accounts
Company: InterXion Holding N.V.
Location: Ashburn
Posted on: February 13, 2026
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Job Description:
Single point of contact for all in region or global customer
project deliverables per the contract terms, including coordination
across all internal functions, processes, and people to enable
effective and seamless service excellence with globally consistent
customer experience. What you’ll do • Act as the single point of
contact for a single or multiple global strategic accounts for all
in region or global project (includes hyperscale and
colocation/edge nodes) providing a global consolidated view of all
activities related to pre and post commissioning work. • Partner up
with Sales, Solution Engineering, PMG and any other internal
functions in negotiation of contract/SO terms. • Accountable for
adherence to and delivery per project contract/SOW terms. • Partner
with D&C and Implementation Services to ensure project SOW and
project cost are validated before being presented to the customer.
Obtain approval from the customer and facilitate mobilization of
all relevant teams. • Host internal KOC. • Partner with DE&C
and Implementation Services to ensure project progress, risks,
issues, dependencies, and mitigating actions are fully understood
and communicated in an effective manner to customers. • Partner
with DE&C and Implementation Services to ensure project updates
are completed, escalated for aggregation, and made ‘customer
ready’. • Collaborate with CSMs to assist in the development and
maintaining of customer playbooks for Digital Realty’s most
strategically important customers. • Partner with DE&C and
Implementation Services to ensure customer handover is delivered in
a seamless fashion, includes customer verification documentation
upload, and sign off. • Ownership of customer commissioning
reporting for pre-commissioning and post-commissioning projects. •
Participate in customer installation and Operational milestone
check-in, including oversight of delivery and management of
baseline schedule. • Ownership of reporting of execution and
closure of project punch list. • Ownership of individual strategic
customer accounts for all day 1 and day 2 project work within the
region and/or globally. • Participates in the Global Customer
Operations community. • Interface with Operations Management Team
and contributes actively beyond the own responsibility areas. What
you’ll need • College degree preferably technical (i.e.:
Engineering, Telecom, Computer Science etc.) • Minimum 15 years of
experience in operations, data center construction and/or in the
telecommunications/engineering industry. • Highly developed data
center industry knowledge, experience, and perspective with
commensurate verbal, analytical, presentation and writing skills. •
Expert level knowledge in reading/interpreting construction plans,
one-line drawings, and construction specifications. • Familiarity
with construction accounting. • Expert level knowledge with various
forms of customer contracts and vendor agreements (MSA, AIA, SO,
etc.). • Advanced analytical and quantitative skills. • Must be
detail oriented with excellent communications, interpersonal and
oral/written presentation skills. • Must be a self-starter,
proactive, flexible, and able to work within and meet deadlines. •
Demonstrate ability to work effectively in a fast-paced, mission
critical facilities environment. • Proficiency in the use of MS
Productivity tools, including Word, Access, Excel, Visio, Project.
• Position requires 40 % travel to support regional/global
portfolio.
Keywords: InterXion Holding N.V., Sterling , Director, Global Client Delivery - Strategic Accounts, Customer Service & Call Center , Ashburn, Virginia
