Console Operator 3p - 12a - Washington DC

Company: Msccn
Location: Washington
Posted on: April 1, 2026

Job Description:

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Summary All Native Group is looking to fill the positions of Console Operator. The Console Operator provides information to incoming callers. Call Center operates 365 days from 6am-12am on-site support. This position trains on 8am shift for two week and moves to 3p-12a you train on day shift 8am-5pm for two to three weeks. Essential Functions Process incoming and outgoing calls for our government client in a courteous and pleasant manner. Capable of understanding the organization and functions of our government agency. Submit updates for directory database, which may include department names and telephone numbers of department bureau. Research either manual or automated databases to obtain required information. Aid in determining information or office as needed. Relay messages to the appropriate departments during emergencies Background Profile. Problem-solving experience in handling emergency situations and frustrated callers. Competencies Must be willing and able to learn and retain information. Must be able to work independently and in team environments. Good oral and written communication skills Supervisory Responsibility None required for this position. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements. The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites and building systems in a variety of climates, site locations, and working conditions. Position Type/Expected Hours of Work This is a full-time position. Typical days and hours of work are Monday through Friday, 3:00 p.m. to 12:00a.m. Weekend hours required, as required by business need. Travel Travel is primarily local during the business day, although about 10% out of the area travel and overnight may be expected. Experience Minimum 2 years’ experience Basic to Intermediate skill set in Outlook, Word, and Excel Education High School diploma or equivalent Additional Eligibility Qualifications Communicate effectively with technical and management personnel. Work well under general supervision and promotes a team environment with a positive attitude. Problem-solving experience in handling emergency situations and frustrated callers Security Clearance Must have SECRET Clearance with the Ability to obtain a Secret clearance. Compensation and Benefits: The expected compensation range for this position is $45,000.00-$55,000.00 per year. We offer comprehensive benefits that allow you to balance work and life. A benefits summary is available from this link: https://jobs.allnativegroup.com/categories/1/benefits/1/employee-benefits.

Keywords: Msccn, Sterling , Console Operator 3p - 12a - Washington DC, Administration, Clerical , Washington, Virginia