Clerk, Title I (Finance)
Company: ADESA Virginia LLC
Location: Sterling
Posted on: April 8, 2021
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Job Description:
Clerk, Title I (Finance)Job Summary: Reporting to the Office
Manager, the Title Clerk processes incoming titles ensuring
transferability to buyer in an efficient and accurate manner.
Maintain consistently high standards on accuracy and efficiency.
Must know, practice and ensure that company policies and procedures
and state or federal laws are followed at all
times.Responsibilities and Duties include but are not limited to
the following:1. Provide excellent customer service: Make sure
customers receive prompt, efficient and courteous attention. Notify
Office Manager if a challenge arises with a title that cannot be
resolved. Handle incoming calls from dealer representatives with
title issues and/or questions. Maintain a professional appearance,
orderly work environment and friendly disposition by greeting
others. Provide prompt and courteous service. Demonstrate
friendliness and greet every customer as they enter and participate
at the sale. Resolve any customer complaints in a friendly,
courteous manner and advise Office Manager of all serious
complaints or incidences.2. Process Titles: Receive by comparing
the entire VIN number to AMS, MV50's, Lien Release and any other
paperwork that may be attached. Verify the odometer reading,
release of liens, "free and clear" title, line of ownership is
properly documented and that the titles contain no alteration. Look
for announcements in AMS in title management against the boxes
checked on the title or MV50 - verify they are accurate. Ensure
titles are delivered to purchasing dealer. File titles in
appropriate location. Pull reports, customer worksheets, vehicle
inventory and title absent list at the end of the day on auction
day. Keep updated notes on outstanding problem titles to assure
issues are resolved in a timely manner.3. Payment process: Process
payments for dealers - count checks, money orders, cashier's
checks, and provide a receipt. Process check payments for
dealers.4. Other: Maintain knowledge of DMV laws and regulations as
related to vehicle titles. Practice and promote teamwork at all
times. Set a good personal example of attitude and performance.
Respond to and follow proper procedures on employee and customer
accidents, injuries, and loss or damage to any property. Report all
incidents to the Manager. Practice and promote company Core Values:
Integrity, Customer Care, Innovation, Safety, Teamwork, Employee
Welfare, Community Involvement and Fun.Qualifications: High School
Diploma or GED preferred. One (1) year of title experience at
dealership or auction. Effective customer relations, communication
and interpersonal skills required. Computer skills
preferred.Physical Requirements and Working Conditions:They
physical activity requirements of the position are Light Physical
Work.Visual acuity requirements include color, depth perception and
field of vision comparable to definitions forClerical,
Administrative, Machine Operators (including inspection)
positions.Constant - sitting, standing, watching, touching and
fingering, listening, talking, graspingFrequent - walking,
reaching, feeling, kneeling, stooping, crouching, liftingOccasional
- pushing, pullingPotential - running, jumping, yelling or other
rapid or forceful movement in emergency situationsThis position is
subject to inside working conditions, slightly elevated ambient
noise levels, and minor atmospheric conditions affecting skin or
respiratory systems, such as fumes, odors and dusts associated with
automobile operations and emissions.Note: This job description in
no way states or implies that these are the only duties to be
performed by incumbents in this position. Employee(s) will be
required to follow any other job-related instruction or duties
requested by an authorized person. The requirements listed in this
document are the minimum levels of knowledge, skills or
abilities.
Keywords: ADESA Virginia LLC, Sterling , Clerk, Title I (Finance), Accounting, Auditing , Sterling, Virginia
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